Senior Manager - Client Management

The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant global merchant relationships. This group is unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.

As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing day-to-day merchant relationships and supporting strategies to drive global growth in charge volume, revenue, and merchant engagement with some of our largest merchants in the retail industry.  This role manages major US airlines such as Delta and United, and partners with international counterparts to drive US growth with merchants such as Booking.com. 

• Act as the General Manager and key representative of American Express including P&L ownership of a portfolio. End-to-end global account management of merchant relationships, which includes leading the day-to-day relationships (i.e., marketing, operations, merchant reporting requests/ inquiries), as well as developing holistic account strategies which deepen American Express’ profitability, relevance, and engagement with these strategic partnerships.
• Develop and drive the annual account strategy at both a local and global level. 
• Partner with internal business partners (e.g., Pricing, Legal, Servicing, Marketing, Finance, Risk and Network Operations) to negotiate contract renewals and lead all aspects of the merchant relationship.
• Drive optimization of contractual Marketing Funds to support charge volume growth and welcomed acceptance.
• Identify and build a pipeline of charge volume growth opportunities to increase profitability/ contribution margin of merchant relationships and improve merchant satisfaction.
• Partner across the network, Consumer, Global Commercial Services and other areas of the organization to identify and sell-in partnership growth opportunities, driving increased charge volume and enhanced customer experience. 
• Deliver against quantifiable scorecard goals by leveraging American Express assets to drive AXP revenue while also meeting merchant needs.

• Proven experience managing external partners/clients. Prior negotiations experience is a plus. 
• Proven ability to influence and drive decision making without formal authority and knowing when to elevate issues and opportunities.
• Experience translating complex data and business insights into concise, executive-ready presentations with clear strategic narratives and actionable recommendations.
• Strong project manager –detail-oriented, seamless follow-through, own action steps.
• Leading and resolving operational issues for merchant portfolio, in partnership with key internal stakeholders.
• Adept interpersonal skills and excellent oral/written communication skills a must.
• Strong attention to detail and an ability to effectively prioritize and manage multiple priorities.
• Strong analytical and problem-solving skills and ability to navigate through ambiguity.
• Demonstrated track record of driving results, entrepreneurial approach to business.
• Proven ability to build, manage, influence, and deepen relationships, across all levels and business units.
• Ability to synthesize components of industry, merchant and stakeholder input and create Executive level presentations.
• Experience working in, or with, international markets is valued.
• Great teammate who enjoys working in a fun, smart, fast-paced, and dynamic environment.
• Airline industry experience is a plus.
• Travel approximately 10%.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.