The Senior Project Manager is responsible for leading high-complexity creative marketing projects and defined programs within the OnBrand (OB) organization. This role drives end-to-end delivery of complex, integrated programs with Director oversight, while leading and mentoring junior PMs across workstreams and contributing to process improvements across teams. The role requires strong executive presence and visibility with senior OnBrand and Marketing Partner stakeholders.
ResponsibilitiesCore Responsibilities:
Mastery of the OB creative process; successfully leads end-to-end delivery of complex, integrated programs and projects with Director oversight.
Owns planning and delivery for defined programs, coordinating related projects and workstreams to ensure alignment and execution
Provides day-to-day leadership to junior PMs across assigned workstreams, ensuring clear ownership and coordinated execution
Partners with Account, Creative, Design, Dev, Production, and Strategy teams to execute projects on time
Leads project and program approach discussions and provides recommendations to functional leads
Leads retrospectives and applies learnings and best practices to improve future ways of working
Drives alignment conversations with internal teams and Marketing Partners (MPs) to ensure readiness for project kickoff and execution
Serves as a trusted partner to B40+ OnBrand leaders and MP stakeholders, providing clear visibility into status, risks, tradeoffs, and decisions
Expertly manages timelines, resourcing, and capacity in Workfront, including financial tracking, burn, and reporting
Produces clear, concise and actionable documentation and meeting notes
Proactively identifies risks and potential scope creep; assesses impacts to timeline, budget, and resources, recommends solutions, and leads the formal change management process when needed
Participates in annual planning and scoping, helping assess scope, timing, resources, dependencies, and budget needs
Soft Skills:
Strong organization and judgment; navigates ambiguity in a fast-paced environment by asking the right questions and finding a clear path forward.
Connects the dots across projects, understanding key nuances, dependencies, and the bigger-picture business context.
Builds strong relationships across the Enterprise, sets clear expectations, holds teams accountable, and adapts to find practical solutions that keep work moving forward.
Communicates clearly and confidently with working teams and senior leaders, proactively surfacing risks and solutions.
Mentors and empowers junior PMs to take ownership and grow their skills, supporting development through coaching and targeted opportunities.
7+ years of professional experience (360 campaign management PM experience preferred).
Experience managing $7MM–$10MM in total annual budget.
Experience leading and mentoring junior PMs across multiple workstreams.
Strong knowledge of creative production (digital, print, integrated campaigns).
Expertise in project management tools (e.g., Workfront).
Strong communication and presentation skills, with the ability to synthesize complex information for senior stakeholders.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
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