Technical Partner Operations Analyst

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
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The Data Partner Integrations team builds and runs the connections between Alloy and the third-party data partners our clients rely on to verify identity and stop fraud. Every integration depends on details that are easy to miss: credentials that expire, certificates that need renewing, partner versions that get deprecated. This role keeps those details from turning into outages, and then automates the work so it stops being manual.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

Reporting to the Engineering Manager of our Partner Ecosystem Platform, you'll be the operational backbone of our partner integrations, working closely with engineering, product, and our partners and clients. You'll start by doing the work by hand, learning how each integration runs, and then work together with the team toward automating it away with AI tools and scripts, with guidance from the engineering lead.

• Run intake for new integration requests from clients, prospects, and partners, and confirm documentation, credentials, sandbox access, and open questions are in place before engineering starts
• Keep integration builds moving from intake to launch by following up with partners, clients, and internal teams until blockers clear
• Track everything across our integrations that expires or changes, including credentials, mTLS certificates, IP allowlists, and partner version deprecations, and reach out to partners and clients before anything breaks
• Monitor inbound partner communications and route each change to product for client impact or to engineering for build work
• Maintain partner technical documentation, test credentials, sandbox access, and escalation contacts so engineering and Technical Solutions can test without waiting on a partner
• Learn to automate the repeat work, such as expiration alerts and partner changelog tracking, using AI tools, scripts, and workflow automation
• Own reporting on integration pipeline, delivery and upkeep health and publish a bi-weekly update

Must-haves:

• 1 to 3 years in operations, technical support, implementation, or project coordination, ideally at a SaaS, fintech, or API-based company
• Clear, professional written and spoken communication, and the confidence to get on a call with an external partner or client and drive it to a next step
• Strong organization and follow-through. You track a lot of moving pieces and close the loop on every one
• A willingness to do detailed, hands-on manual work now, paired with the instinct to ask how it could be automated
• You’ve used AI tools or scripting to build something that saves you time, and you can explain how you checked it worked
• Comfort reading technical material like API documentation and asking good questions when something doesn't add up

Nice-to-haves:

• Some scripting experience (Python, SQL) or experience building no-code automations (Zapier, n8n, or similar)
• Familiarity with APIs, authentication, or certificate-based security
• Exposure to fintech, identity, or fraud data
• An interest in growing into a more technical or engineering role over time

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $105,000 to $125,000.

We invest in your health, your financial future, and your growth. Here's what you can expect:

• Medical, dental, and vision coverage from the first of the month after you join, including $0 employee-only premium options, plus FSA options and an Alloy-funded HSA with our high-deductible plan
• Healia: if your spouse or partner has health insurance through their employer, Alloy may cover up to 100% of your family's costs on their plan
• Alloy-paid One Medical membership, Spring Health therapy and coaching, Superpower advanced lab testing, and ClassPass credits
• Stock options for every full-time employee
• 401(k) with a 100% match up to 4% of pay, vested immediately, plus a mega backdoor Roth option
• Free, unlimited 1:1 financial planning through Addition Wealth
• Unlimited PTO plus company holidays
• 16 weeks of fully paid parental leave for eligible birthing, non-birthing, adoptive, and foster parents
• Annual learning and development stipend, plus a home office stipend to set up your workspace
• Hybrid work environment: most team members work from our HQ in Union Square, Manhattan, Tuesday through Thursday, with in-office expectations that vary by role. Catered lunches from a variety of local restaurants and frequent employee-organized cultural events bring energy to the office. On Mondays and Fridays, many employees work remotely, while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.