Technical Support Intern (Unpaid)

This internship is intended for Mandarin fluent speakers, including in reading and writing. 
Are you ready to go uP? 

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Want to learn more about our company events?
Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297 
Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You are eager to get hands-on experience with payment processing 

Compensation: This is an unpaid internship. The Technical Support Intern will work onsite between 20-25 hours per week Monday to Friday in our Flushing, Queens office. Lunch and transportation allowance are provided.
Role Summary: The Technical Support Intern provides strong backup to the deployment team, to ensure smooth daily operations and enhance customer satisfaction. 
Responsibilities:

• Understand the basic characteristics of various credit card processing devices to help maintain and improve inventory management 
• Become familiar with various device-related CRM systems and handle some simple device deployment requests
• Learn the basic functions and operations of credit card processing devices to help complete some of the troubleshooting
• Process client applications for different credit card processing services, and input client information by using the company client management system (CRM)
• Provide technical assistance and support for incoming queries and issues related to terminal hardware. 

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing
• Analytical mindset and comfort working with complex systems 
• Ability to work in fast-paced technical environments
• Currently in, or recently graduated from, a Bachelor’s or Master’s program for Computer Science, Information Technology, or related field.
• Interest in troubleshooting and problem solving; prior experience with solving technical inquiries is a plus

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
To learn more, please visit us at: https://letsgoup.com. 
Let's Go uP Together!