Lead UX strategy for complex mobile and digital products, developing design systems, style guides, and documented UX processes. Partner with researchers, product managers, engineers, creative teams, and leadership to understand rider needs, present concepts, and improve experiences through user testing and feedback. Champion user-centered design, accessibility, quality control, and consistent experiences across transportation platforms and signage.
Job Title: UI/UX Designer
Location: 2 Broadway
Duration: 12 months
Notes- This is Hybrid Role (3 days onsite / 2 days remote).
Job Description
UX Strategy
• Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
• Partner with UXR to understand rider needs, behaviors, and pain points. Maintain a user feedback loop to continuously improve the user experience.
Collaboration & Communication:
• Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
• Partner with Creative team (who own the MTA brand).
• Present design concepts and research findings to senior leadership and other stakeholders.
Process Development:
• Establish and document UX processes, and best practices.
• Implement user testing, and other quality control measures.
Skills/experience of the assigned staff:
Required
• 8+ years of experience in UX design, with a focus on mobile applications.
• Proven experience leading UX for complex digital products
• Experience working in agile development environments.
• Strong leadership skills to champion user-centered design practices
• Proficiency in UX design tools, and excellent visual design skills
• Excellent communication and presentation skills
• Ability to work effectively with complexity, with close attention to detail
• Experience in the transportation industry or related fields.
• Experience with accessibility guidelines
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.
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