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Top Customer Success Manager Jobs in NYC, NY
Healthtech • Software
As a Customer Success Manager at Zocdoc, you will drive provider performance by understanding their goals, upselling products, and improving overall practice performance through effective communication and relationship building. You'll lead client meetings, handle objections, and work closely with internal teams to foster provider satisfaction and deliver tailored recommendations.
Artificial Intelligence • Healthtech • Telehealth
The Payer Strategic Customer Success Manager will build relationships with reseller customers, oversee contract management, drive customer satisfaction, and ensure performance metrics are met. Responsibilities include addressing customer feedback, managing implementations and renewals, and collaborating internally to advocate for customer needs, ultimately focusing on revenue growth and successful member engagement strategies.
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
As a Customer Success Manager III at Carrot, you'll support mid-market customers, ensuring retention and engagement. You will act as a trusted advisor to HR leaders, develop success strategies, and help grow the relationship with existing clients while collaborating with cross-functional teams to meet project deadlines.
Top Skills:
Salesforce
Artificial Intelligence • Machine Learning • Natural Language Processing • Real Estate
The Senior Technical Customer Success Manager at EliseAI will develop relationships with customers, understanding their needs and ensuring successful adoption of AI products. Responsibilities include providing support, documenting workflows, and collaborating with various internal teams to enhance customer satisfaction and utilization of technology offerings.
Artificial Intelligence • Digital Media • eCommerce • Machine Learning • Marketing Tech • Software
The Strategic Customer Success Manager is responsible for building strong relationships with global clients, understanding their business needs, and providing expert guidance on maximizing the value of the mParticle platform. They collaborate with internal teams, advocate for client feedback, drive customer retention and expansion, and track customer health metrics.
Artificial Intelligence • Digital Media • eCommerce • Machine Learning • Marketing Tech • Software
The Enterprise Customer Success Manager serves as the primary contact for clients, ensuring satisfaction and adoption of the mParticle platform. They utilize technical expertise to drive solutions, manage client partnerships from onboarding to ongoing support, and collaborate with internal teams to align product capabilities with client needs.
Top Skills:
APIsSdks
Artificial Intelligence • Big Data • Hardware • Software • Business Intelligence
The Strategic Customer Success Manager is responsible for managing executive relationships and ensuring customer satisfaction and retention. This role involves creating tailored success plans, overseeing onboarding and engagement, driving product adoption, and collaborating with cross-functional teams to achieve customer objectives. The manager identifies growth opportunities and mitigates churn risks while providing consultancy to enhance long-term relationships with strategic accounts.
Top Skills:
Salesforce
AdTech • Big Data • Digital Media • Marketing Tech
The Customer Success Manager at Integral Ad Science will manage and expand client relationships, focusing on customer satisfaction, retention, and adoption of IAS products. Responsibilities include leading client meetings, providing product feedback, and ensuring overall customer success through regular engagement and effective cross-functional collaboration.
Top Skills:
Salesforce
Featured Jobs
Artificial Intelligence • Big Data • Hardware • Software • Business Intelligence
The Customer Success Manager at Sisense will manage post-sales relationships with clients, ensuring their success and satisfaction with the product. Responsibilities include developing strategic account plans, driving revenue retention, expanding client engagement, and serving as a trusted customer advocate.
Top Skills:
CloudSaaS
Productivity • Software
The Enterprise Customer Success Manager will build strong relationships with clients, serve as the primary contact, manage onboarding, and drive product adoption. The role involves leveraging customer data to enhance communication strategies, leading education sessions, and collaborating with internal teams for upsell opportunities.
Marketing Tech • Software
The Customer Success Manager will be responsible for owning the post-sale experience for B2C customers, driving revenue growth, quantifying value, and managing relationships at multiple levels within client organizations. They will leverage data to assess customer success, execute account plans, and collaborate with internal teams to enhance the customer experience.
eCommerce • Food • Sales • Software
The Client Success Manager at Grubhub manages and grows a portfolio of corporate clients, focuses on client retention and upselling, and engages with key stakeholders to ensure satisfaction and drive growth. Responsibilities include account management, client education, and collaboration with internal teams to enhance the client experience.
Big Data • Cloud • Software • Big Data Analytics
As a Commercial Customer Success Manager, you'll lead the client journey from onboarding to value realization, deliver business reviews, monitor account health, and collaborate with sales and product teams to enhance customer success across a portfolio of accounts.
Mobile • Software
As a Customer Success Manager at Radar, you will partner with customers to help them maximize their use of the location-based platform. Responsibilities include understanding the platform, managing customer inquiries, fostering relationships, and identifying expansion opportunities.
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will manage a portfolio of global clients in investment banking, ensuring product adoption, driving retention and revenue, and fostering strong relationships to meet client needs. Responsibilities include monitoring performance indicators, strategizing outreach, and collaborating with internal teams to enhance customer experience.
Artificial Intelligence • Machine Learning • Natural Language Processing • Real Estate
Manage a high volume of customer accounts at EliseAI, utilizing customer success tools to enhance customer engagement and ensure satisfaction. Responsibilities include conducting critical meetings, developing automated engagement strategies, analyzing customer data, and creating self-service resources to empower users.
HR Tech • Payments • Professional Services • Software
As a Customer Success Manager at Justworks, you will build strong relationships with customers to ensure their success, proactively drive customer satisfaction, and identify new revenue opportunities while acting as a strategic partner. Your role involves guiding customers on the platform, monitoring retention, and communicating feedback to internal teams, all while promoting key products and initiatives.
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech • Pharmaceutical
As a Customer Success Manager, you'll oversee the deployment and adoption of the Schrödinger Platform, managing implementation projects and ensuring customer satisfaction. You'll collaborate with internal teams and advocate for customer needs in product development to enhance user experience and drive growth for the customers.
Cloud • Consumer Web • Productivity • Software • App development • Automation • Data Privacy
The Customer Success Manager at Reclaim is responsible for enhancing customer satisfaction and product adoption. Key duties include acting as an advisor to customers, collaborating with sales and engineering teams, analyzing customer data, and advocating for customer needs. This role requires a strong focus on driving customer value and promoting the Reclaim product effectively.
Top Skills:
Account ManagementCustomer SuccessSaaSSoftware
Big Data • Cloud • Fintech • Professional Services • Software
As a Customer Success Manager, you will manage strategic customer relationships, drive product adoption, and enhance customer experience by analyzing data and collaborating with the product team. You will also be responsible for onboarding new clients and reducing churn risk by monitoring KPIs.
Artificial Intelligence • Information Technology • Internet of Things • Software
The Customer Success Manager at Yext is responsible for driving adoption of the Yext platform, ensuring retention and growth, and maintaining strong relationships with customers. This role involves understanding customer priorities, executing success plans, analyzing customer data to identify growth opportunities, and collaborating with sales on renewals strategies.
AdTech • eCommerce • Machine Learning • Marketing Tech • Software
The Customer Success Manager will manage relationships with SMB customers, drive product adoption, and ensure contract utilization. They will collaborate with multiple teams to develop renewal plans and advocate for customer needs, while navigating a startup environment that embraces change and improvement.
Fintech • News + Entertainment • Software • Database • Financial Services
The Customer Success Manager will manage a portfolio of existing global buy-side clients, ensuring they effectively adopt Octus's products while promoting processes that drive retention and revenue growth. The role requires relationship-building with clients, monitoring key performance indicators, and collaborating with internal teams.
Productivity • Software
The Mid Market Customer Success Manager will cultivate strong client relationships to drive product adoption and ensure customer success with monday.com. They will manage onboarding, conduct educational webinars, and strategize communication for improved customer engagement while collaborating with internal teams for upsell opportunities.
Information Technology • Security • Cybersecurity
As a Customer Success Manager at Cloudflare, you will ensure the success of Enterprise customers post-sale, managing relationships, identifying needs, and demonstrating product value. You'll perform business reviews, leverage customer data for insights, and coordinate with internal teams to resolve issues and improve customer outcomes.
Top Companies in NYC, NY Hiring Customer Success Managers
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