Top Customer Success Jobs in NYC, NY

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Own and grow a portfolio of 50-60 employer accounts, drive retention, adoption, and expansion, run business reviews with HR stakeholders, support onboarding, build success plans, surface client feedback to product and ops, and collaborate on engagement and expansion strategies.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

Lead and develop a team of high-touch Customer Success Managers for Mid-Market and Enterprise accounts. Drive retention and growth, build scalable CS processes and tooling, forecast retention risk, run business reviews, collaborate on account plans with cross-functional partners, and refine the Customer Success roadmap to improve adoption, engagement, and long-term customer value.

Lead and develop a high-touch Customer Success team for Enterprise and Mid-Market accounts. Set vision, build scalable processes, drive retention and growth, execute account planning and business reviews, own retention forecasts, and collaborate cross-functionally to shape CS strategy and tools.

Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health and up-to-date product versions, apply Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and rapidly resolve escalations to maximize customer value and license usage.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Enterprise Client Success Manager will manage enterprise client relationships, ensuring adoption, satisfaction, and growth while providing operational support and insights for strategic account expansion.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

The Manager of Commercial Customer Success will lead a team of Customer Success Managers, focusing on driving customer satisfaction, retention, and revenue growth. Responsibilities include team development, customer health management, upselling, and cross-functional collaboration.

The role involves managing enterprise accounts, building client relationships, driving platform adoption, and ensuring customer success in a B2B SaaS environment.

The Senior Client Success Manager - Programmatic manages programmatic advertising accounts, leading client communications, optimizing campaigns, and driving performance alongside cross-functional teams.

Drive customer growth, adoption, and renewals for Notion's product by helping clients achieve goals through AI workflows and customer success strategies.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

The Senior Client Success Manager oversees programmatic accounts, driving campaign success, client communications, and performance enhancement, with a focus on collaboration and strategic insights.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Customer Success Manager will act as a strategic partner for fintech clients, guiding them in onboarding, integrating, and maximizing the use of BitGo's digital asset solutions, while ensuring customer satisfaction and engagement through strong relationship management.

Lead and scale a North America Customer Success Engineering team, partnering tightly with Sales to prioritize accounts, drive adoption and expansion, build operational cadences, capture product feedback, and deliver measurable customer outcomes and retention.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.