Top Customer Success Jobs in NYC, NY

The Senior Customer Success Manager will act as a strategic partner for fintech clients, guiding them in onboarding, integrating, and maximizing the use of BitGo's digital asset solutions, while ensuring customer satisfaction and engagement through strong relationship management.

Lead and scale a North America Customer Success Engineering team, partnering tightly with Sales to prioritize accounts, drive adoption and expansion, build operational cadences, capture product feedback, and deliver measurable customer outcomes and retention.

The Client Success Associate will manage client onboarding, enhance client relationships, coordinate internally, and optimize client experience on software platforms.

Manage mid-market customer relationships, drive adoption and engagement, reduce churn, collaborate cross-functionally, and develop customer success processes.

The Customer Success Manager will manage enterprise-level clients in Financial Services, driving adoption of the Yext platform while ensuring customer satisfaction and growth through strategic planning and collaboration.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion of Smartly.io’s social advertising platform. Serve as main customer contact, provide consultative support and best practices for social ad platforms, liaise with partners (Facebook, TikTok, Pinterest, Snapchat) and internal Product/Engineering, and help build Customer Success processes and knowledge resources.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Manage technical implementation, onboarding, and adoption for client portfolio. Architect solutions, configure the Quantum Metric platform, build custom JavaScript data capture, and create dashboards, alerts, and reports. Diagnose issues with browser dev tools, optimize performance, and manage multiple client projects with strong communication and presentation skills.

Lead Mid-Market Customer Success to drive retention, renewals, and expansion. Manage and coach a team of 6-8 CSMs, improve adoption and customer health metrics, partner cross-functionally, own forecasting, and implement scalable playbooks while championing AI adoption and change management.

The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

Manage customer relationships for the Runwise platform: onboard and support property managers, supers, and owners; deliver savings analyses; troubleshoot technical issues; proactively identify risks to savings; and collaborate cross-functionally to uncover expansion opportunities and drive account growth.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.

Manage a portfolio of clients to lead technical implementation, onboarding, adoption, and growth. Architect solutions, configure the Quantum Metric platform, build custom JavaScript to capture analytics, create dashboards/alerts, troubleshoot with browser dev tools, and communicate with stakeholders while managing multiple projects.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage a portfolio of mid-size to enterprise clients, drive adoption of DISQO's CX platform, secure renewals and expansions, lead pricing/scoping for add-ons, run business reviews, collaborate cross-functionally to resolve issues, recommend product improvements, and create customer success plans to maximize ROI and build advocacy.

The SMB Account Manager will manage 400 child care provider accounts, driving engagement, upsell opportunities, and customer satisfaction while fostering strong relationships.