Top Customer Success Jobs in NYC, NY

As a Customer Success Manager at Yext, you will manage a portfolio of clients, focusing on adoption, retention, and identifying growth opportunities, while collaborating with internal teams and ensuring customer satisfaction.

The Customer Success Manager will drive client adoption, maximize engagement with TULU's products, and ensure measurable ROI for property management and landlord clients, while developing customer success processes and improving client satisfaction.

The Customer Success Manager ensures customer satisfaction post-sale, drives customer adoption of Cloudflare solutions, manages relationships, and facilitates retention and growth through strategic planning and execution.

The Senior Customer Success Manager will drive customer success initiatives, ensuring client satisfaction and retention while fostering strong relationships with users of MongoDB's platform.

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Digital Customer Success Manager at mabl focuses on customer adoption, value realization, and retention through digital engagements, leveraging Gainsight and data analysis to improve customer health and collaboration with cross-functional teams.

The Client Success Manager will manage client relationships, ensuring satisfaction, overseeing program operations, and leading cross-functional collaboration to enhance client experiences and outcomes.

The Enterprise Implementation Manager leads the onboarding of strategic clients, managing complex implementations, and driving product adoption through tailored training and communication.

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.

Lead complex, strategic customer relationships to drive retention, adoption, and value. Design customized engagement strategies, influence cross-functional teams, mentor peers, and improve CS processes while acting as a trusted advisor for senior stakeholders.

Conduct empathetic outreach (phone, SMS, email) to re-engage prospective and early-stage clients, coach them through care decisions, document interactions in Intercom, partner with internal teams to resolve issues, and identify trends to improve the client experience.

As a Senior Customer Success Manager, you will be the main point of contact for customers, drive product adoption, and manage relationships to retain SaaS revenue while collaborating with internal teams.

The Senior Customer Success Manager at Toast will manage customer relationships, drive product adoption, and ensure satisfaction across enterprise accounts, while collaborating cross-functionally and improving internal processes.

As an Enterprise Customer Success Manager, you will manage relationships with 30-40 Enterprise customers, ensuring their success through onboarding, adoption, and strategic account planning while advocating for their needs internally at Silverfort.

The Customer Success Manager will onboard enterprise clients, ensure their satisfaction, identify growth opportunities, and lead performance reviews, leveraging technology and strong communication skills to drive retention and success.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

The Customer Success Associate at Samsara will support customers post-implementation, ensuring they utilize the IoT platform effectively and build long-term relationships. Responsibilities include advising on product customization, orchestrating business reviews, conducting workshops, and mentoring colleagues.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.

The Customer Success Manager will collaborate with account management, ensure customer satisfaction, drive product adoption, and maintain CRM records while fostering relationships with various stakeholders.

Lead the Mid-Market Customer Success team, coaching junior managers, improving processes, and driving growth through effective stakeholder management and performance metrics.

The Senior Client Success Manager will manage strategic client relationships, translate insights into product development, and improve client outcomes through innovative processes.

The Customer Success Manager partners with Lead Account Managers to optimize customer processes and drive digital transformation through BlackLine's solutions, ensuring customer success and engagement throughout their journey.

Manage and develop a team of Onboarding Specialists, shape customer engagement strategies, and use data to monitor account health and retention metrics.