Top Customer Success Jobs in NYC, NY

The Customer Success Manager will manage client accounts, focus on retention and expansion, build relationships, and provide strategic AdTech consultancy.

As a Quality Assurance Analyst, you will evaluate customer interactions for quality, provide structured feedback, and support performance improvement initiatives while ensuring adherence to QA standards.

Lead and scale Customer Success Managers, driving retention and adoption while optimizing customer experiences and improving KPIs.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Lead a Customer Success team in Healthcare to drive retention and measurable outcomes by fostering collaboration with Sales and managing performance goals.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The Scaled Customer Success Manager will manage a high volume of accounts using data-driven strategies and tools to optimize customer engagement, retention, and satisfaction.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

The role involves supporting customer success initiatives, onboarding customers, increasing product adoption, and collaborating with cross-functional teams to enhance customer experience.

The Director of Customer Success will lead a team, engage with customers to enhance product adoption, drive revenue retention, and execute growth strategies within a high-performing team.

The Customer Success Associate will manage SMB customer inquiries, troubleshoot issues, conduct client outreach, and improve customer success processes while collaborating with various teams.

As a Customer Success Manager, you'll drive product adoption and revenue for a portfolio of 1,000+ SME customers through automation, education, and lifecycle marketing.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

Serve as the first point of contact for customers across calls, texts, and email; troubleshoot and guide users; support onboarding and cross-team workflows; manage tasks in Asana and Google Workspace; collaborate with CSMs to maintain strong customer sentiment and improve processes.

The Mid-Market Customer Success Manager will manage customer relationships, drive business outcomes, and enhance customer value through collaboration with cross-functional teams. Responsibilities include developing success plans, executing growth strategies, conducting trainings, and improving operational processes.

As an Enterprise Customer Success Manager, you'll advise key customers on maximizing platform use, drive satisfaction, retention, and manage post-sales activities while collaborating with various internal teams.

The VP of Customer Success will lead the North American Customer Success team, ensuring commercial growth, managing P&L, and developing leadership talent while fostering executive partnerships with clients.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

The Field Enablement Manager will deliver training for Sales and Customer Success teams, identify performance gaps, and create relevant enablement resources while collaborating with various stakeholders to optimize enablement programs.

The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.

The Senior Client Success Manager drives client engagement and satisfaction for mid-market accounts, managing relationships and ensuring alignment with client goals to optimize care.

The Strategic Customer Success Manager will manage key client relationships, collaborate with internal teams, and ensure customer satisfaction and success metrics are met.

The Senior Client Success Manager will oversee a client portfolio, ensuring campaign success and growth through strategic partnerships in programmatic advertising.

The role involves leading a customer success team, ensuring customer satisfaction, managing relationships, and driving growth within the customer base.