Top Customer Success Jobs in NYC, NY

Lead customer success as a player-coach by managing strategic enterprise accounts, guiding deployment specialists, improving playbooks, moving customers from pilot to go-live, reducing churn, and protecting net revenue retention. Build senior customer relationships, identify integration issues, and partner with engineering leadership to resolve technical challenges.

Lead and scale Customer Success across technical operations, field services, customer support, customer education, and enablement. Own the customer journey from purchase through renewal, client health metrics, installations, compliance, satisfaction, and churn. Build scalable systems, standards, SLAs, reporting, and team structures while partnering cross-functionally with Sales, Engineering, Finance, BizOps, warehouse, and service teams. Hire, coach, and develop leaders supporting large-scale connected-device deployments for enterprise healthcare customers.

Manage an enterprise customer portfolio focused on retention, expansion, adoption, and measurable business outcomes. Serve as a strategic advisor to executive stakeholders, analyze performance data, guide customers through AI-driven search and digital marketing changes, identify growth opportunities, support renewals, and lead escalations. Use AI tools to generate insights, improve execution, and translate complex market and competitive trends into actionable recommendations.

Owns the full customer lifecycle for US SMB accounts after signing. Builds relationships, drives adoption and retention, identifies expansion opportunities, troubleshoots AI assistant setups using APIs and error logs, implements workflows, coordinates advanced technical configurations with developers, monitors usage signals, and manages customer activity independently in HubSpot.

Manage enterprise customers throughout the post-sales journey as their primary technical contact. Drive adoption, customer satisfaction, success planning, renewals, and expansion opportunities while guiding implementation and platform usage. Monitor customer health and usage metrics, lead business reviews, coordinate issue resolution with internal teams, and communicate customer feedback to Product and Engineering. The role requires strong SaaS technical aptitude, enterprise relationship management, and collaboration with developers and architects.

Manages a global trade customer portfolio, defining success plans, delivering education, monitoring usage and customer health, addressing risks, and driving retention and commercial growth. Partners with Sales, Professional Services, and internal teams to resolve obstacles, improve customer outcomes, and identify expansion opportunities. Uses Gainsight and Salesforce to maintain customer data, pipeline, forecasts, and business plans while representing Customer Success in cross-functional forums.

Manage enterprise Pacvue clients, provide technical support, resolve escalations, drive account growth, and develop account strategies. Educate users on SaaS features, collaborate on onboarding content and process improvements, document product issues, recreate errors, and share customer feedback with R&D. The role requires expertise in digital and retail media advertising platforms, strong analytical and interpersonal skills, and the ability to operate strategically and tactically in a fast-paced environment.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Support client adoption and engagement through onboarding, training, warm outreach, product guidance, and follow-up. Identify low usage, blockers, license needs, recurring pain points, and customer feedback. Partner with Account Managers, Customer Success Managers, Account Executives, support, product, and sales teams to improve retention, support trials, and communicate market insights.

Own a large scaled-customer book, managing onboarding, adoption, renewals, retention, account health, and risk. Design and operate one-to-many customer education programs, including curricula, learning paths, webinars, lifecycle communications, digital onboarding, and self-service resources. Measure program impact through retention, engagement, activation, and re-engagement metrics. Partner with Support, Product, Sales, and Marketing to resolve blockers, identify expansion opportunities, and scale successful customer motions.

Leads Semrush’s global Enterprise Customer Success organization, owning time-to-value, product adoption, customer health, retention, renewal readiness, executive engagement, and expansion partnership. Builds a consistent global operating model, strengthens cross-functional handoffs, improves value realization, develops managers and CSM talent, and partners with Sales, Product, Support, Professional Services, RevOps, and Adobe field teams to drive measurable enterprise customer outcomes.

Own adoption, renewals, expansion, and customer satisfaction for North American private-sector accounts using Dataminr’s Cyber Defence offering. Develop account strategies, identify growth opportunities, build executive relationships with security leaders, deliver demonstrations and business reviews, and advise customers on platform adoption. Use metrics to manage retention risks and translate feedback into product recommendations while collaborating with Sales, Product, and Engineering and mentoring Customer Success Associates.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own and grow strategic enterprise advertiser and agency relationships, serving as an executive-level advisor across customer strategy, value realization, retention, and expansion. Lead success plans, QBRs, relationship mapping, risk recovery, account health, and cross-functional initiatives. Advise clients on performance marketing across retail media, paid search, and paid social while coordinating Product, Sales, Onboarding, and Services. Manage commercial outcomes, executive communications, CRM accuracy, and customer growth opportunities.

Own enterprise customer onboarding, retention, renewals, upsells, expansion, and referrals. Build the customer success playbook from scratch, including onboarding flows, health scoring, and QBR cadences. Partner with sales to close expansion opportunities and relay customer insights to product and engineering. Travel to customer offices, job sites, and trade shows while developing relationships with home services operators.

Own a portfolio of SaaS customer accounts, monitor health metrics, drive product adoption, retention, referrals, and expansion, and conduct customer check-ins and business reviews. Provide help desk support, triage product questions, assist with billing and onboarding, and improve documentation and processes. The role includes monthly after-hours and weekend coverage and requires proactive communication with small-business customers.

Manage strategic enterprise accounts by driving product activation, adoption, retention, renewals, upselling, and customer value realization. Build trusted relationships with executive stakeholders, lead business reviews and training, provide industry insights, coordinate with sales and technical teams, resolve escalations, forecast account metrics, and identify growth or risk opportunities. The role focuses on digital advertising technology, client ROI, and long-term account success.

Manage and support assigned client accounts during onboarding and early growth stages. Advise brands on affiliate and partner strategy, monitor account performance, conduct check-ins, build relationships, provide product training and support, and coordinate technical issues and feature requests. The role requires strong digital marketing knowledge, critical thinking, communication, prioritization, conflict resolution, and cross-functional collaboration.

Own strategic relationships and outcomes for mid-market and enterprise customers after sales and implementation. Drive adoption, retention, expansion, renewals, trainings, executive reviews, and success planning. Configure AI-powered workflows, translate customer needs into product solutions, triage issues with Engineering, provide feedback to Product, and become an expert in Rillet’s AI-native ERP platform.

Manage a portfolio of enterprise, franchise, and multi-location clients as the strategic lead for paid media performance. Responsibilities include high-touch onboarding, cross-channel strategy across Google, Meta, YouTube, and Display, data-driven business reviews, campaign optimization, account expansion, and internal client advocacy. The role requires hands-on advertising platform experience, budget management across multiple accounts, and the ability to present recommendations to senior stakeholders.

Leads and develops a team of nine Customer Success Managers while personally managing complex enterprise accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive relationships, customer health monitoring, risk recovery, escalations, success planning, forecasting, and cross-functional collaboration. The role also establishes consistent customer success practices, coaches team members, supports recruiting, and uses customer data to improve performance and value realization.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.