Top Biotech Customer Success & Experience Jobs in New York City, NY

The Digital Customer Education Content Specialist designs, develops, and delivers training materials for IDEXX veterinary software, focusing on various learning styles and technical training delivery.

The Field Reimbursement Manager addresses access barriers for patients and providers, providing education and support on reimbursement issues and integration of Coherus products in healthcare settings.

The Community Engagement Manager leads outreach, training initiatives, and user support for Velsera platforms, focusing on educating the research community and growing platform usage.

The Director of Learning & Development will create and manage commercial training strategies, supporting the sales team in understanding and promoting Freenome's cancer detection technology, while evaluating and refining training effectiveness.

Responsible for KME engagement, insight generation, and strategic planning to support the commercialization of an SLE product in rheumatology.

The Strategic Accounts Manager will build strong client relationships, develop strategic plans for growth, manage internal communication, and address client needs to maximize account value.

Lead and grow the Customer Success team for mid-market clients, ensuring outstanding experiences and outcomes. Develop strategies, manage relationships, and oversee operations to support client engagement and retention.

The Software Solution Specialist provides technical support for Neogen products, troubleshooting issues and optimizing customer satisfaction while educating clients on product usage.

The LMS Administrator coordinates learning services, manages e-learning programs, and ensures timely delivery of training materials while providing technical support and maintaining the LMS.

Provide technical support to the Sales and Marketing team, conduct product testing programs, assist in training and develop customer relationships in agronomy sales.