Top Biotech Customer Success & Experience Jobs in New York City, NY

The Clinical Applications Specialist will support product training, customer relations, and clinical education in Nuclear Medicine and PET modalities, while enhancing GE HealthCare’s strategic vision.

Provide clinical and technical support for surgical imaging solutions across the UK. Deliver in-person and remote training, demonstrations, and theatre-based clinical support. Build relationships with clinicians and KOLs, run workshops and events, report market insights, and collaborate internally to drive adoption and growth.

The Clinical Imaging Specialist provides clinical support during the sales process, conducts training, and ensures customer satisfaction through equipment usage optimization and customer service activities.

The Clinical Specialist II provides clinical and product support, trains staff, manages accounts, and collaborates with sales to enhance customer satisfaction.

The Account Manager drives revenue and growth for gene synthesis products, manages customer relationships, forecasts revenue, and provides feedback on products.

The intern will support analytical development and QC activities, conduct data analysis, and manage QC documents in a fast-paced, collaborative environment.

The intern will assist the QMS team in document review, authorship, compliance, and change control activities, ensuring document clarity and adherence to guidelines.

As a Sales Engineering Director, you will lead technical discussions, develop sales playbooks, ensure post-contract continuity, and scale the sales engineering function, bridging cross-functional teams and driving revenue growth.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

Serve as a trusted advisor for strategic clinical accounts, build Customer Success Plans, monitor KPIs and customer health, drive adoption, expansions, renewals, and advocate customer needs across product and services.

The Product Support Analyst provides user support for the web portal, troubleshooting issues, guiding users, and collaborating with the development team for efficient support processes.

The Associate Manager oversees centralized monitoring for clinical trials, focusing on risk management, data surveillance, and regulatory compliance while ensuring quality and participant safety.

The Regional Customer Support Specialist manages customer inquiries and supports sales by ensuring smooth ordering processes and timely communication of results while adhering to privacy and compliance practices.