Top Digital Media Customer Success & Experience Jobs in New York City, NY

Drive programmatic supply strategy and publisher activation to maximize CTV/video revenue. Partner with publisher account teams, provide technical programmatic guidance, enable product rollouts, analyze performance using BI tools, troubleshoot marketplace issues, and contribute scalable processes and cross-functional product feedback.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

The Director will lead agency activation efforts, streamline onboarding processes, and drive advertiser growth by ensuring effective collaboration across teams.

Manage a portfolio of programmatic ad clients, partnering with Demand Facilitation and internal teams to execute campaigns, provide reporting and insights, troubleshoot delivery issues, identify growth opportunities, and conduct business reviews to meet revenue and performance goals.

The Publisher Account Manager will manage relationships with publisher partners, optimize revenue, drive growth, and identify new opportunities within the partner network.

The Account Manager will coordinate between sales and data teams, manage audience requests, track project statuses, and support reporting and client deliverables.

Build and maintain relationships with high-value players through proactive outreach, personalized communications, and timely issue resolution. Drive engagement, reactivation, and retention using player insights and industry knowledge. Collaborate cross-functionally, monitor engagement trends, gather feedback, and ensure VIP program compliance and responsible gaming standards.

Serve as the primary technical contact for a book of clients, troubleshoot campaign performance and tracking issues, monitor pacing and delivery, ensure tracking codes/pixels function, optimize across publishers and DSPs, and share best practices and training across the TAM team to improve campaign outcomes.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.