Top Financial Services Customer Success & Experience Jobs in New York City, NY

Manage a portfolio of hotel connectivity partners, troubleshoot integrations, monitor performance (latency, uptime, booking success), build dashboards/alerts, and drive commercial strategy by translating partner issues into product requirements. Collaborate cross-functionally to onboard partners and improve content quality.

Serve as the primary technical owner for strategic enterprise clients, delivering elevated technical support, advising on product adoption and architecture, resolving escalations, supporting QBRs, analyzing support/performance data, collaborating with sales/product/engineering, and recommending optimizations and upsell opportunities.

As a Customer Success Manager at Trayd, you will build relationships with customers post-launch, ensuring their success in payroll operations, guiding them through features, troubleshooting issues, and advocating for their needs internally. You will handle multiple accounts and seek opportunities for account growth while improving internal processes and customer experience.

As a Support Account Manager, you'll manage premier client inquiries, educate clients on our technology, track metrics, and coordinate with internal teams to address client needs.

The Head of Travel & Mobility at Adyen is responsible for the vertical's long-term strategy and commercial performance, focusing on new business acquisition and growth initiatives. This role requires strong strategic thinking, customer engagement, and collaboration across teams to drive revenue and enhance the customer experience.

The Senior Associate - Contact Center Experience Designer enhances customer journeys in contact centers by designing interactions, gathering requirements, analyzing data, and collaborating with stakeholders to optimize experiences and improve performance.

Provide 24x7 technical support to C-level executives, assisting with hardware and software issues, managing assets, and offering application support on multiple operating systems. Engage in user outreach, solve desktop problems, support in-house applications, and provide audiovisual assistance as needed.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The Travel Concierge will assist Bilt members with travel inquiries and bookings, troubleshoot issues, and maintain records while collaborating with teams.

The Channel Sales Support Agent supports resellers by providing product knowledge, resolving sales inefficiencies, and maintaining documentation. This role builds relationships to ensure resellers successfully onboard products, while coordinating problem-solving efforts across teams.