Top Financial Services Customer Success & Experience Jobs in New York City, NY

Lead and coach a team of CX Associates, oversee daily operations, monitor performance metrics, and improve customer experience. Collaborate with other departments and act as an escalation point for complex cases.

The Implementation Engineer will manage merchant integrations, provide technical consultation, and ensure excellent customer experience throughout project lifecycles.

Manage relationships with enterprise merchants, drive commercial negotiations, and provide strategic consultation on payments and financial services while mentoring team members.

Manage relationships with international merchants, driving growth using Adyen's payment solutions, project management, and strategic consultation.

As a Customer Service Representative, you'll support insurance agents with contracting, licensing, onboarding, and managing policy applications to enhance customer experiences.

The Associate Director of Internal Communications at Clear Street develops and manages internal communication strategies, storytelling, and employee engagement programs to align employees with business priorities and culture.

The Director of Events and Experiences will oversee Bilt's events strategy, manage logistics, develop partnerships, and ensure brand consistency. Responsibilities include leading event execution while controlling budgets and enhancing member experiences.

As a Systems Administrator, you'll manage cloud services, identity management, and endpoint configuration while optimizing and supporting essential IT systems and collaborating with teams.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.

The Branch Operations Coordinator will support customer transactions, manage operational tasks, resolve issues, and ensure excellent service while working closely with the branch manager and team.

The role involves supporting product adoption through demos, gathering client feedback, and collaborating with sales and product teams to enhance offerings.

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.