Top Fintech Customer Success & Experience Jobs in New York City, NY

As a Commercial Account Manager, drive revenue by managing post-sales activities and building strong client relationships, ensuring clients maximize value from the Navan platform. Responsibilities include onboarding, account renewal, and cross-selling products.

Provide exceptional client support via phone, email, and chat. Collaborate with internal teams to resolve client issues, develop support materials, and optimize processes. Manage client relationships and train new staff effectively.

Lead the GTM Process and Tooling team by designing and implementing GTM systems, driving process automation, and ensuring data quality across Sales, Marketing, and Revenue Operations. Manage a team of analysts and collaborate with various departments for operational excellence.

The KYC Analyst supports onboarding by performing KYC screenings and data management, maintaining client relationships, and ensuring regulatory compliance.

The Sr. Relationship Manager will develop strategic relationships with key clients, ensuring client retention and driving growth through effective communication and collaboration with cross-functional teams.

As a Product Engineer, you'll provide technical support to developers, influence product changes based on user feedback, and foster community engagement.

Lead and develop a team of Customer Service Representatives, driving performance improvement and ensuring exceptional customer service while handling escalating situations.

The Director of Analyst Relations at BlackLine will manage relationships with top industry analysts, ensuring positive ratings in research reports and acting as a resource for teams across the company. Responsibilities include project management, content creation, and execution of an Analyst Relations plan.

Design and execute global enablement programs for sales teams, identifying gaps and creating training materials to improve sales performance and revenue growth.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.