Top Fintech Customer Success & Experience Jobs in New York City, NY

The IT Support Senior Analyst provides technical support for customer needs, including account management, digital certificate support, and application troubleshooting, while progressively handling complex technical issues and investigations.

Manage relationships with enterprise clients, provide strategic guidance, resolve complex issues, and identify growth opportunities while ensuring client satisfaction.

The Solutions Analyst will bridge technical capabilities with business needs, analyzing requirements and providing tailored solutions. Duties include collaborating with sales, engaging clients, and ensuring optimal implementation of Apex's fintech solutions.

The Advisor Services Analyst/Associate supports financial advisors through transactions, builds relationships by understanding workflows, and enhances service efficiency via automation and collaboration with internal teams.

Manage and develop a team of Onboarding Specialists, shape customer engagement strategies, and use data to monitor account health and retention metrics.

As an eData Risk Guide, you will enhance risk management processes, collaborate with stakeholders, and develop risk reporting for Capital One's Enterprise Services.

The Customer Success Manager will drive client relationships, strategize, and ensure business outcomes while collaborating with various teams. They will manage customer success plans, implement solutions, and foster partnerships with C-suite stakeholders.

Client Support Associates manage inquiries related to investment accounting, deliver information on financial statements, and build relationships with clients, ensuring excellent service and efficient issue resolution.

Lead the Care Team, ensuring high standards of performance and quality, providing coaching and support, analyzing data, and managing outcomes for family care services.

The role involves leading onboarding for enterprise clients, managing data systems migration, ensuring long-term client success, and providing training and support.