Top Fintech Customer Success & Experience Jobs in New York City, NY

As an IT Support Technician, you will manage moderate-complexity tickets, ensure high-quality support, and assist local and remote employees with IT issues.

The Director of Relationship Management leads the team to foster client relationships, develop strategies, resolve conflicts, and enhance client satisfaction.

The Customer Success Manager manages client onboarding, enhances customer experiences, resolves issues, and ensures successful implementation of solutions for enterprise clients.

The KYC Analyst supports onboarding by performing KYC screenings and data management, maintaining client relationships, and ensuring regulatory compliance.

The Client & Trading Success Analyst will manage client relationships in trading, enhance user experience, and drive continuous improvement within the team.

Design and execute global enablement programs for sales teams, identifying gaps and creating training materials to improve sales performance and revenue growth.

Manage and develop a team of Onboarding Specialists, shape customer engagement strategies, and use data to monitor account health and retention metrics.

The Product Specialist drives revenue for Direct Data and Workflow solutions by managing client relationships, expanding accounts, and educating clients on product offerings.

The Senior Customer Service Systems Manager designs and optimizes technology for operations, focusing on AI solutions to enhance customer experience and reduce costs.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.