Top Fintech Customer Success & Experience Jobs in New York City, NY

The Support Analyst in Financial Operations monitors client transactions, handles inquiries, utilizes Zendesk for managing requests, supports liquidity management, and optimizes operational processes.

The Customer Success Associate manages relationships with financial institutions, assists in strategic planning, coordinates process improvements, and ensures customer satisfaction through effective communication and troubleshooting.

The Revenue Operations Manager will enhance post-sales operations, drive customer value, analyze performance trends, manage resource allocation, and ensure data accuracy.

The Senior Solutions Architect will lead technical implementations for Transaction Monitoring, manage client relationships, and mentor teams.

The Disputes Analyst will handle the lifecycle of dispute cases, communicate with customers, and collaborate with teams to resolve disputes and recover financial losses.

The CX Analytics & Operations Lead will develop dashboards, automate reporting, analyze trends, standardize workflows, and enhance CX efficiency while collaborating cross-functionally.

Lead and coach a team of CX Associates, oversee daily operations, monitor performance metrics, and improve customer experience. Collaborate with other departments and act as an escalation point for complex cases.

The Associate will oversee client implementations onto Aladdin accounting platform, develop investment process solutions, and maintain strong relationships across the firm.

Oversee IT support activities, manage relationships with MSP, resolve IT issues, improve customer satisfaction, and create documentation.

Provide technical support to end-users, handle hardware and software issues, manage user accounts and assist with onboarding and IT policies.

The Integrations Manager will oversee customer integration journeys, troubleshoot issues, collaborate with teams, and enhance integration processes through documentation and training.

Design and execute global enablement programs for sales teams, identifying gaps and creating training materials to improve sales performance and revenue growth.

The Implementation Engineer manages technical integrations for merchants, providing consultation and support during all project phases, while ensuring high-quality delivery and customer satisfaction.