Top Fintech Customer Success & Experience Jobs in New York City, NY

The role involves designing and delivering sales enablement training for Expansion Sales, aiming to improve sales performance and productivity through effective learning solutions and collaboration with cross-functional teams.

The Associate Personal Banker delivers exceptional customer service, assists with account openings, connects customers to bank products, and maintains compliance with regulatory standards.

The Associate Personal Banker will enhance customer experience through relationship building, assist with account services, promote bank products, and comply with regulatory requirements.

The SMB Account Manager will manage relationships with small- and medium-sized clients, ensuring their success through training, support, and by acting as a voice of the customer. Responsibilities include building partnerships, resolving issues, and analyzing data to provide actionable insights.

The Client Success Manager oversees client service delivery, ensures client satisfaction, manages issues via ServiceNow, and collaborates across teams to improve solutions.

The Analyst will support customer onboarding and various programs for ecosystem participants, develop processes, create documentation, and assist with data analysis and strategic initiatives.

The Client Implementation Specialist guides the onboarding process for high-net-worth clients, ensuring successful integration with the Arch platform through tailored plans and proactive data management.

As a Technical Account Manager, you'll act as the technical expert for strategic partners, leading technical integrations, troubleshooting, and transforming partner feedback into structured product input while developing documentation and guides.

Support customer relationships, assist with strategic planning, coordinate process improvements, manage upselling, troubleshoot issues, and communicate internally for customer delight.

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.

The Customer Success Associate manages client relationships, oversees customer support, builds operational processes, and collaborates with the Founding Team to enhance service delivery and customer satisfaction.