Top Fintech Customer Success & Experience Jobs in New York City, NY

The role involves managing compliance programs including SOC and GDPR, leading audits, and building a compliance culture within the organization.

As an Implementation Manager, you'll integrate key accounts onto our platform, tailor onboarding processes, analyze metrics, and train product analysts.

As a Solutions Engineer, lead customer implementations, troubleshoot technical issues, and bridge the gap between clients' needs and the engineering team to enhance product development.

The Director of Events and Experiences will oversee Bilt's events strategy, manage logistics, develop partnerships, and ensure brand consistency. Responsibilities include leading event execution while controlling budgets and enhancing member experiences.

As a Systems Administrator, you'll manage cloud services, identity management, and endpoint configuration while optimizing and supporting essential IT systems and collaborating with teams.

The Sales Development Representative will drive sales growth through outbound prospecting, manage inbound leads, and experiment with AI-powered sales approaches while collaborating with Sales and Marketing teams.

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.

The Branch Operations Coordinator will support customer transactions, manage operational tasks, resolve issues, and ensure excellent service while working closely with the branch manager and team.

The role involves supporting product adoption through demos, gathering client feedback, and collaborating with sales and product teams to enhance offerings.

Lead strategic initiatives to enhance issuer performance, fraud prevention, and customer experiences while leveraging data analytics and optimizing operations.

Manage technical success and strategy for strategic accounts, provide architectural guidance, maintain technical documentation, and proactively identify risks.

The Senior Client Success Manager will manage strategic client relationships, translate insights into product development, and improve client outcomes through innovative processes.