Top Healthtech Customer Success & Experience Jobs in New York City, NY

The Senior Client Partner will manage brand partnerships, lead deal cycles, develop custom packages, and ensure the successful execution of collaborations at Babylist.

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

Own integration delivery and solve complex client problems for large payer/TPA accounts. Build and tune AI agent workflows to automate diagnostics and deliverables, manage Jira intake and delivery cadence, serve as primary client escalation contact, and communicate delivery status to senior stakeholders while supporting cross-account troubleshooting.

The Senior Customer Success Engineer will drive adoption of Imprivata's Mobile solutions, delivering value to healthcare customers through technical advisory and leadership. Key responsibilities include designing solutions, troubleshooting, and providing customer feedback to influence product enhancements.

The Senior Enterprise CSM in the Public Sector ensures customer satisfaction, drives product adoption, and maintains relationships with key accounts to meet annual revenue goals.

The Account Specialist will assist Account Managers in managing pharmaceutical accounts, analyze data, create insights, and facilitate collaboration with partners for client objectives.

The Strategic Accounts Manager will manage client communications, support cross-functional initiatives, analyze data for insights, and enhance client experience. The role requires strong relationship management and problem-solving skills, focusing on operational improvement and client satisfaction.

As a QA Lead, you'll enhance quality across CX by transitioning from manual evaluation to insightful, automated processes, ensuring effective quality assurance tools, driving strategic decisions, and improving customer experiences and internal operations.

The Sr. Partner Success Associate supports healthcare partnerships through project management, data analysis, and stakeholder communication, driving success in mental health initiatives.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.