Top Healthtech Customer Success & Experience Jobs in New York City, NY

Lead medical writing activities across drug portfolios, managing timelines and regulatory submissions while collaborating with various teams and enhancing processes.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

Responsible for designing and implementing training programs for Sales and Customer Success teams, improving performance through metrics, and collaborating with departments for training needs.

This role provides bilingual customer service to members, explaining benefits, resolving issues, and supporting enrollment for Medicare programs.

The Enterprise Growth Director will lead partnerships with healthcare organizations, driving growth strategy, developing relationships, and ensuring partnership success through cross-functional collaboration.

The Senior Business Development Associate will scale care partnerships, manage sales funnels, build relationships with health systems, and collaborate with internal teams to drive strategy.

Own integration delivery and solve complex client problems for large payer/TPA accounts. Build and tune AI agent workflows to automate diagnostics and deliverables, manage Jira intake and delivery cadence, serve as primary client escalation contact, and communicate delivery status to senior stakeholders while supporting cross-account troubleshooting.

The Executive Assistant will provide strategic support to co-founders, managing schedules, communications, travel, and projects to enhance executive efficiency.

Interns will gain hands-on experience in children's mental health by participating in training and working with children with selective mutism under supervision.

As a Customer Experience Advisor, you will manage student interactions to enhance their experience, handle escalations, and utilize support tools efficiently.