Top Legal Tech Customer Success & Experience Jobs in New York City, NY

As a Client Success Manager, you will manage client relationships, guide them through legal processes, address concerns, and collaborate with attorneys to ensure efficient case progression.

The Community Manager will oversee member engagement, programming, content curation, and strategy to build a strong professional community focused on legal innovation and AI implementation.

The BD Manager will develop and execute strategies for growth in the Capital Markets practice, align with global objectives, build client relationships, and leverage data insights to drive business development activities.

The Client Development Specialist supports legal marketing initiatives through content creation, proposal development, market research, event coordination, and database management, fostering client engagement and development strategies.

The Events Manager oversees planning and execution of events, coordinating with teams to ensure high-quality delivery, and evaluating event success.

As a Customer Success Manager at Patlytics, you will manage the post-sale customer lifecycle, ensuring clients maximize value from the AI-powered patent intelligence platform through effective onboarding, relationship building, and proactive engagement.

Directs the strategy and execution of a client experience measurement framework, integrating feedback and data to drive enterprise alignment and improvements in service delivery.

The Senior Pitches and Proposals Manager will create strategic responses to client requests, manage proposal processes, collaborate with stakeholders, and use technology for effective content creation.

The Product Support Manager oversees technical support operations, ensuring timely ticket management, coaching the support team, and collaborating with cross-functional teams to enhance product quality and customer satisfaction.

This role involves acting as the primary IT contact, ensuring reliable services, managing relationships with service providers, and resolving issues that align IT services with business needs.