Top Legal Tech Customer Success & Experience Jobs in New York City, NY

The Client Success Manager will manage enterprise accounts, driving customer adoption and renewals while improving the client experience within the structured framework.

Serve as the Customer Success liaison into Product and GTM planning, embedding customer insights into launches, pilots, and commercialization. Drive adoption and retention through enablement, analytics-driven recommendations, cross-functional alignment, and feedback loops to influence roadmap and GTM strategy.

Lead the Value Engineering function to develop business cases and financial models, support strategic sales, and enhance stakeholder engagement.

The Project Associate will support cyber breach response operations, manage data intake and analysis, and collaborate with project teams to ensure timely communication and quality control of deliverables.

The Manager, Client Development will enhance strategic client relationships, develop growth strategies, and lead business development initiatives across diverse sectors while collaborating with internal teams.

The Business Development Coordinator assists in marketing, pitches, events, and business development activities while coordinating materials and research for practice areas.

The Business Development Associate will support business development and marketing efforts, manage client intake, maintain CRM records, and assist in strategic initiatives.

The Client Success Manager enhances client experiences by managing relationships, driving platform adoption, and providing insights for success, while collaborating with various teams.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

The Business Development Coordinator supports marketing and business development projects for energy and natural resources practice groups, including developing materials, managing databases, and coordinating events.