Top Legal Tech Customer Success & Experience Jobs in New York City, NY

Serve as the Customer Success liaison into Product and GTM planning, embedding customer insights into launches, pilots, and commercialization. Drive adoption and retention through enablement, analytics-driven recommendations, cross-functional alignment, and feedback loops to influence roadmap and GTM strategy.

The Project Associate will support cyber breach response operations, manage data intake and analysis, and collaborate with project teams to ensure timely communication and quality control of deliverables.

The Senior Customer Success Manager will partner with enterprise legal teams, guiding them from adoption to growth, ensuring successful integration of Checkbox into their legal workflows, managing retention and expansion of accounts, and leveraging data for proactive engagement.

The Lead Technical Account Manager ensures successful use of the Relativity suite by leading customer relationships, managing technical issues, and developing account strategies.

The Events & Community Manager will create a streamlined, recurring events program in New York City, focusing on community building and revenue generation through strategic in-person gatherings.

The Forward-Deployed Lawyer role focuses on ensuring client success and adoption of Sandstone's legal platform, acting as an advisor and managing relationships post-sale.

The Customer Success Manager will oversee post-sale relationships with enterprise clients, enhancing product usage, driving adoption, and identifying growth opportunities in the legal tech space.

The Account Manager at Steno will manage client relationships, solve problems, and ensure smooth account operations while communicating effectively and using cloud-based tools.

The Client Success Manager will enhance client experience, manage case progress, collaborate with attorneys, and improve operational workflows in a fast-paced environment.

Provide end-to-end customer support for deposition workflows, manage account and data accuracy, run voice-of-customer feedback processes, troubleshoot issues across systems, and collaborate with Product and Engineering to improve SaaS operations and customer experience.