Top Legal Tech Customer Success & Experience Jobs in New York City, NY

The IT Support Specialist provides onsite technical assistance, manages SaaS applications, handles inventory, and ensures cybersecurity compliance while offering excellent customer service.

As a Team Lead, Customer Success Manager, you will mentor junior team members, manage a portfolio of accounts, drive client retention and growth, handle complex escalations, and deliver strategic client engagement.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.

The Sectors & Clients Sr Manager drives strategic growth initiatives, develops client relationships, and manages marketing campaigns to drive measurable revenue growth.

The Customer Success Manager for LATAM will integrate Harvey's AI solutions into client workflows, manage relationships with over 40 mid-market clients, and drive customer satisfaction through strategic implementation and process creation.

The Manager, Client Development will enhance strategic client relationships, develop growth strategies, and lead business development initiatives across diverse sectors while collaborating with internal teams.

The Associate Development Manager oversees associate staffing and utilization, supports performance reviews, facilitates onboarding, and collaborates on training and D&I initiatives.

Manage and grow partnerships with strategic managed services providers in the legal industry. Drive revenue through joint enterprise developments and collaboration with key partners.

The Senior Business Development Manager supports Start-Up/VC partners in managing client networks, identifying opportunities, and coordinating activities to enhance business development efforts.