Top Legal Tech Customer Success & Experience Jobs in New York City, NY

The IT Support Specialist provides onsite technical assistance, manages SaaS applications, handles inventory, and ensures cybersecurity compliance while offering excellent customer service.

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.

The Business Development Coordinator will support business development initiatives and assist with proposals, pitches, and tracking activities across practices, requiring strong project management and interpersonal skills.

The role involves supporting marketing and business development activities, collaborating on content for proposals, tracking client initiatives, and managing communications while maintaining firm systems proficiency.

The role involves case preparation, client communication, data compilation, and compliance in business immigration processes, requiring fluency in Japanese.

The position involves providing pre-sales technical support, assisting customers, and ensuring satisfaction with products and services offered by the company.

As an API Integration Specialist, engage with customers to design and implement API integrations, ensuring solutions meet requirements and drive efficiency. Collaborate with development teams, document integrations, and improve processes.

The Senior Systems and Digital Initiatives Analyst enhances performance by implementing automated solutions, collaborating with leadership and teams, and overseeing project outcomes.