Top Legal Tech Customer Success & Experience Jobs in New York City, NY

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

As a Sr. Account Manager, you will manage and grow a portfolio of Mid-Market law firm accounts, driving revenue growth and ensuring client retention through strategic account management and relationship building with key stakeholders.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

Manage a portfolio of SMB clients, ensuring adoption, engagement, and satisfaction. Support onboarding and product enablement, diagnose challenges, monitor client health, and lead renewal efforts.

As a Customer Enablement Specialist, you will provide exceptional support, solve complex issues for enterprise clients, and improve customer experience by collaborating cross-functionally.

As a Senior Customer Success Manager, you'll partner with law firms, driving adoption of Everlaw's solutions, guiding customers through change management, and ensuring successful outcomes in their legal processes.

The Client Services Project Director manages client services projects, leading teams to meet goals, ensuring satisfaction, and coordinating stakeholder communication and project progress.

As a Technical User Operations Specialist, you'll provide empathetic customer support, manage inquiries about AI-driven products, and document interactions for continuous improvement.

The Manager, Client Development will enhance strategic client relationships, develop growth strategies, and lead business development initiatives across diverse sectors while collaborating with internal teams.

The Associate Development Manager oversees associate staffing and utilization, supports performance reviews, facilitates onboarding, and collaborates on training and D&I initiatives.