Top Legal Tech Customer Success & Experience Jobs in New York City, NY

In this role, you'll diagnose AI-related issues, troubleshoot technical problems, document escalations, and enhance support processes while utilizing AI tools.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

The role involves providing technology support for software, hardware, and network services, ensuring high customer service and managing support tickets.

The Premium Support Specialist handles complex, time-sensitive support for strategic customers, ensuring effective communication and incident management, while collaborating with Customer Success and engineering teams.

The Associate Development Manager oversees associate staffing and utilization, supports performance reviews, facilitates onboarding, and collaborates on training and D&I initiatives.

Manage and grow partnerships with strategic managed services providers in the legal industry. Drive revenue through joint enterprise developments and collaboration with key partners.

The Case Manager will assist attorneys with settlements, prepare documents, manage case files, and interact with clients and providers to ensure case progression.

As a Solutions Engineer, you'll assist sales and engineering teams in addressing customer technical challenges, create demos, and support the sales process.

The role involves evaluating AI tools, analyzing data, creating dashboards, and supporting technology integration in legal workflows.