Top Senior Level Fintech Customer Success & Experience Jobs in New York City, NY

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

The Enterprise Accounting Success Manager manages a complex customer base, ensuring successful outcomes through deep product knowledge, customer relationship management, and strategic consulting to enhance product adoption and customer value.

The Senior Associate - Contact Center Experience Designer enhances customer journeys in contact centers by designing interactions, gathering requirements, analyzing data, and collaborating with stakeholders to optimize experiences and improve performance.

The Director will manage relationships with healthcare clients, strategize marketing initiatives, pursue new investments, and mentor team members while driving revenue growth.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

Manage relationships with enterprise merchants, drive commercial negotiations, and provide strategic consultation on payments and financial services while mentoring team members.

The Senior Associate, Business Compliance reviews marketing compliance for Chime's financial products, advising on regulatory adherence and risk mitigation, while collaborating with various teams.

As a Senior Client Success Manager, you will own client relationships, drive value realization, and manage strategic engagements while mentoring junior team members.

The role involves managing hotel connectivity partners, addressing technical issues, improving content quality, and driving commercial growth through strategic account management.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.