Top Senior Level Fintech Customer Success & Experience Jobs in New York City, NY

Oversee IT support activities, manage relationships with MSP, resolve IT issues, improve customer satisfaction, and create documentation.

The Business Developer will recruit Resellers to drive product distribution, execute partnership strategies, and manage relationships with internal teams to achieve business results.

As a Senior Forward Deployed Accountant, you'll engage with enterprise customers to deploy AI Agents, troubleshoot technical issues, and drive automation in accounting workflows while enhancing adoption and operational efficiency.

The Senior Manager of Opportunities Resolution leads the team's efforts in handling escalated member concerns, ensuring excellent customer service and managing complaint resolutions. This role involves overseeing multiple projects, fostering cross-department collaboration, and driving process improvements.

Lead customer success teams, align strategies, develop relationships, identify sales opportunities, utilize KPIs to track performance, and manage team growth.

The Senior Client Success Manager will manage a portfolio of accounts, ensuring customer satisfaction, retention, and identifying growth opportunities while acting as a strategic advisor.

Manage relationships with enterprise clients, ensure product adoption, provide technical support, and drive growth strategies leveraging data insights.

Drive account expansion within existing customer base, develop account strategies, maintain executive sponsorship, and foster relationships to identify cross-sell opportunities.

The Enterprise Customer Success Manager will oversee customer relationships, drive adoption and revenue, and collaborate across teams to enhance product value and optimize performance.

The Tech Support Consultant provides assistance in troubleshooting user problems, coordinates hardware/software purchases, and offers executive-level support while leading junior staff.