Top Senior Level Fintech Customer Success & Experience Jobs in New York City, NY

The role involves supporting Aladdin clients, resolving technical inquiries, partnering with development teams, and improving user experience through process enhancements. It requires engaging stakeholders and identifying product improvement opportunities.

The OEMS Sr. Subject Matter Expert enhances support efficiency, engages clients, creates training sessions, and collaborates with product teams to improve workflows.

The Senior Relationship Manager will manage client relationships, ensure high standards of client experience, conduct meetings, and mentor teams while analyzing client data and industry trends.

Lead the customer support organization, improve efficiency and quality of service, manage global support teams, and drive customer-first strategies. Collaborate cross-functionally and implement modern tools and processes.

Oversee IT support activities, manage relationships with MSP, resolve IT issues, improve customer satisfaction, and create documentation.

The role involves driving strategic growth initiatives through partnership and acquisition efforts, conducting market research, supporting project management, and facilitating client engagements.

The Business Developer will recruit Resellers to drive product distribution, execute partnership strategies, and manage relationships with internal teams to achieve business results.

The Enterprise Accounting Success Manager cultivates relationships, delivers solutions, drives engagement, and supports client success with the Close Management solution.

The Director of Legal Account Management will manage relationships with Am Law 200 legal clients, focus on subscription renewals, grow account relationships, collaborate with customer success, and analyze KPIs for account strategy.

The Senior Manager of Opportunities Resolution leads the team's efforts in handling escalated member concerns, ensuring excellent customer service and managing complaint resolutions. This role involves overseeing multiple projects, fostering cross-department collaboration, and driving process improvements.