Top Senior Level Fintech Customer Success & Experience Jobs in New York City, NY

The Senior Client Success Manager will manage strategic client relationships, translate insights into product development, and improve client outcomes through innovative processes.

Manage client relationships ensuring success during their migration to the Navan platform, focusing on satisfaction and value retention through post-sales activities and ongoing engagement.

Manage relationships with enterprise clients, ensure product adoption, provide technical support, and drive growth strategies leveraging data insights.

Lead the global Technical Account Management team, enhancing partnerships with Cash App Pay, Afterpay, and Clearpay merchants while focusing on strategy, performance metrics, and team development.

The Customer Success Representative will provide software support, troubleshoot issues, communicate with clients, and enhance customer experience at Pontera.

Manage relationships with enterprise clients, provide strategic guidance, resolve complex issues, and identify growth opportunities while ensuring client satisfaction.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage and develop a team of Onboarding Specialists, shape customer engagement strategies, and use data to monitor account health and retention metrics.

As a Customer Engineering Lead, manage customer engineering efforts, coordinate between post-sales and solutions teams, resolve technical issues, and identify efficiency improvements using AI.

The Senior Mortgage Program Consultant will expand Wells Fargo's mortgage presence by developing strategic relationships, driving growth initiatives, and ensuring compliance with regulatory standards.