Top Senior Level Insurance Customer Success & Experience Jobs in New York City, NY

Manage a portfolio of small group employer clients in New York, focusing on strategic planning, innovative benefits solutions, and client relationship management.

The Client Services Senior Associate is responsible for managing a team, overseeing client portfolios, preparing reports, and ensuring excellent customer service in the insurance sector.

The Senior Claims Examiner is responsible for resolving complex claims, confirming coverage, evaluating liability, negotiating settlements, training team members, and serving as a technical resource for underwriting.

The Director will oversee the strategy, design, and execution of innovative insurance products for diverse populations, ensuring competitive performance and compliance. Responsibilities include managing product portfolios, driving ideation for clinical plans, and leading cross-functional efforts in product development and regulatory compliance. This role also involves performance tracking and fostering a collaborative team culture.

The Account Executive manages accounts in the Employee Benefits sector, resolves client issues, and designs benefit plans while maintaining strong relationships with clients and insurance carriers.

This role involves managing relationships with private equity clients, driving revenue growth, delivering human capital services, and collaborating with internal teams to enhance client solutions throughout M&A transactions.

The Sr. Claims Examiner manages third-party bodily injury and property damage claims for a municipal insurer, providing customer service, conducting investigations, and ensuring favorable claim outcomes.

The Solutions Consultant will lead customer implementations and drive the adoption of Herald's API and AI functionalities, collaborating with technical teams to enhance workflow integration and product usage.

The Engagement Manager will oversee customer experiences post-sale, leading onboarding, managing relationships, solving operational issues, and driving expansion and retention in a healthcare environment.

As a Senior Claims Compliance Analyst, manage compliance practices, monitor regulatory changes, develop controls, and provide training to ensure adherence to insurance regulations.