Top Senior Level Fintech Operations & Support Jobs in New York City, NY

Lead fixed income settlements and reconciliations, manage fail control and repo settlement activity at BONY and DTC, coordinate with trading and treasury, maintain controls and SOPs, and drive automation and process improvements to reduce operational risk.

The role manages daily physical security operations, provides safety advice, oversees incident management, and collaborates with various teams to enhance workplace security.

The Strategy & Operations Manager will enhance customer success by developing execution strategies, analyzing opportunities, and collaborating with various teams to improve onboarding and lifecycle management.

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

The Operations Lead will optimize financial outcomes, translate operational needs into product requirements, drive new initiatives, develop scalable processes, and analyze operational data to define strategy in a high-growth environment.

This role manages post-sales operations, leading a team to drive operational excellence, optimize processes, and leverage AI tools for Customer Success. It involves collaboration, policy development, and continuous improvement to scale the revenue organization effectively.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.