Top Senior Level Fintech Operations & Support Jobs in New York City, NY

Manage catastrophic and large-loss workers' compensation claims end-to-end: investigate, determine compensability, set reserves, control litigation, negotiate settlements (including structured settlements and MSAs), collaborate with stakeholders, mentor junior adjusters, and improve claims processes to achieve favorable outcomes and regulatory compliance.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

The GTM Engineer will manage Clay implementation, develop prospecting systems, enhance account data, and facilitate effective sales outreach for pipeline generation.

The Chief of Staff will advise the SVP of Global Operations, manage operational initiatives, coordinate meetings, oversee goal-setting, and drive strategic projects.

The Implementation Director leads strategic healthcare technology implementations, ensuring successful project execution, client engagement, and process improvement. This role demands strong communication and problem-solving skills, along with experience in complex healthcare environments.

The Business Process Analyst will redesign and operationalize workflows, focusing on process documentation, improvement, automation, and performance measurement within a nine-month contract.

Lead managers and specialists across retail CX, advisor support, and support operations; own BPO partnerships, SLA and quality programs; manage forecasting, capacity planning, and a multimillion-dollar budget; serve as senior escalation for complex cases and partner cross-functionally to prepare for launches, regulatory changes, and operational shifts.

Lead and support day-to-day post-trade operations for U.S. Fixed Income, ensuring timely settlement across FICC, DTC, and tri-party repo platforms; manage exceptions, client and front-office inquiries, reconciliations, and partner with treasury/liquidity. Drive process improvements, regulatory compliance, and future operational model definition.

Lead and coach operations staff to ensure 24x7 availability and administration of distributed payments systems (Fedwire, ACH, Check, FedNow). Provide real-time incident response, application monitoring, operational analysis, testing support, documentation, training, process improvement, and coordinate escalations and vendor communications.