Top Digital Media Operations & Support Jobs in New York City, NY

Supports the CEO and CFO through complex calendar, email, meeting, travel, communication, and executive coordination management. Prepares agendas, pre-reads, meeting logistics, documentation, notes, decisions, and follow-ups. Uses AI-enabled tools, automation, and integrated workflows to organize information, reduce administrative friction, improve retrieval, and maintain executive context. Handles confidential information, coordinates leadership, board, investor, and company meetings, and builds strong cross-functional relationships.

Leads a collateral fulfillment team supporting mortgage, home equity, and foreclosure operations. Oversees appraisal and valuation order fulfillment, SLAs, pipelines, escalations, vendor performance, staffing, customer service, and operational risk. Coaches employees, manages hybrid workforce expectations, supports recruiting and training, resolves workflow bottlenecks, and implements process improvements to improve productivity and service quality.

Lead technical onboarding and integrations for media and client partners: configure APIs and postbacks, validate XML/JSON payloads, diagnose and resolve integration issues, conduct QA and launch readiness, maintain technical documentation, and standardize onboarding workflows while coordinating with Product, Engineering, Analytics, and Operations.

The Production Assistant will support the Media Desk by attaching meta-data to videos, providing logs for archiving, transcribing speeches, and ensuring quality control under a live news environment.

Owns IT operations across multiple media brands, including hardware and software procurement, asset lifecycle management, macOS provisioning, helpdesk escalation, Google Workspace and Okta administration, onboarding and offboarding, cybersecurity controls, vulnerability and patch management, security training, incident response, compliance support, vendor relationships, budgeting, automation, and business continuity planning.

Leads the enterprise Creative Production function, building scalable operating models, workflows, resourcing processes, delivery standards, and production capabilities. Manages creative capacity, vendors, agencies, budgets, contracts, and operational risks while improving efficiency and consistency across Dow Jones brands. Partners with creative, marketing, finance, procurement, and business stakeholders, and supports adoption of AI-enabled production tools and processes.

Provides administrative and client support to a senior entertainment agent, including phone coverage, calendar and travel coordination, expense reporting, invoicing, research, pitch materials, submissions, contract tracking, and client records. The assistant also reads scripts, attends shows, provides industry feedback, and supports new client discovery and signing.

Manage digital membership and subscription operations across multiple media brands. Responsibilities include maintaining paywalls, updating subscription products and pricing, managing offer pages, coordinating tickets and workflows, conducting end-to-end QA, setting up and analyzing A/B tests, troubleshooting platform issues, and collaborating with product, engineering, marketing, analytics, design, and editorial teams to optimize subscription experiences.

Supports Delish community and editorial operations by maintaining app reports, publishing recipes and videos in the CMS, responding to recipe comments, documenting workflows, managing Asana tasks, and improving processes with AI tools. The role also involves data organization, spreadsheet-based reporting, administrative projects, and cross-functional collaboration across changing priorities.

Leads customer experience and subscription operations, including third-party service teams, support policies, platform implementation, training, knowledge management, KPI tracking, audits, and process improvement. The role drives subscriber retention and loyalty, resolves order and access issues, uses data to identify trends, and develops AI workflows to automate customer interactions.

Supports Casting Directors, clients, and background actors through high-volume casting logistics. Responsibilities include handling calls, coordinating bookings, replacements, fittings, interviews, schedule changes, paperwork, clearances, reports, and actor availability. The role maintains casting systems, communicates across shifts, supports union and labor compliance, and assists with casting projects. It requires strong client service, organization, communication, prioritization, and adaptability, along with English-Spanish bilingual ability and availability for variable shifts and overtime.

Leads global technology operations covering operational readiness, launch and change governance, 24/7 service monitoring, incident and problem management, executive communications, and AI-enabled operational automation. Oversees major incident response, root-cause resolution, service reliability, operating standards, budgets, vendors, and organizational talent. Establishes strategy and governance for large-scale consumer technology services in a complex, always-on environment.