Top Operations & Support Jobs in New York City, NY

The Senior Systems Specialist will manage the business development technology stack, support CRM platforms, and enhance marketing tools while collaborating with cross-functional teams.

As the Founding Strategy & Operations Lead, you will scale care delivery, own operational metrics, launch systems, and collaborate on product roadmap with the core team.

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Own end-to-end payment workflows (ACH, wires, RTP, cross-border), investigate and resolve exceptions, drive root-cause fixes, partner with Engineering/Product/Bank partners, surface CX feedback, and use AI to speed analysis and automation.

Serve as a high-touch technical partner to executives, providing proactive IT support, troubleshooting, AV and meeting execution, coaching on tools, improving workflows, maintaining documentation, and collaborating cross-functionally. Role requires in-person presence in NYC (minimum 4 days/week).

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

Own end-to-end catalog QA and retailer validation to ensure product data accuracy and compliance. Partner with Product, Engineering, BD, and Customer Success to accelerate brand onboarding, troubleshoot marketplace issues, design AI prompts/rules, and build scalable workflows and automations to reduce manual effort.

Support and improve core business and finance systems (including NetSuite), manage access and data controls, document processes, monitor issues, and partner cross-functionally. Identify automation opportunities, prototype low-code/no-code and AI-enabled improvements, and track ROI for workflows and integrations.

Lead and scale product operations to ensure launch readiness, mature systems of record, embed AI/automation into workflows, build cross-functional programs, and deliver data-driven dashboards and KPIs to improve efficiency and reduce escalations across Product, Support, and Engineering.

The Manager will oversee the planning and execution of high-profile events at Mastercard, ensuring exceptional client experiences and managing event logistics and budgets while collaborating with stakeholders.

Investigate potential violations of Mastercard rules and illegal activity, analyze fraud trends, develop resolutions, coordinate stakeholders, document findings, and provide training to increase compliance and performance.

The role involves leading strategic initiatives, partnering with teams, conducting analyses, and communicating insights to improve operational processes at MongoDB.