Top Operations & Support Jobs in New York City, NY

Own and scale Hex’s legal operations infrastructure, including CLM administration, contract workflows, templates, playbooks, intake, agreement review, legal governance records, outside counsel relationships, and legal technology. Build AI-powered agents and automations, train cross-functional teams on self-service tools, and improve legal workflow adoption as the company grows.

Own revenue operations for Sales and Client Success, including forecasting, pipeline reporting, funnel design, account segmentation, CRM architecture, GTM automation, and revenue analytics. Partner with Sales, Client Success, Finance, and GTM Engineering to identify growth constraints, improve operational efficiency, maintain data quality, and build systems that support scalable revenue performance.

Evaluates strategic initiatives, conducts market and competitive research, benchmarks business metrics, and supports planning and KPI tracking. The role prepares board and executive materials, dashboards, reports, and investor updates while coordinating inputs across finance, product, data, and operations. It also provides cross-functional support for high-priority workflows, process improvements, and special projects, translating financial and operational analysis into actionable recommendations for leadership.

Designs, configures, and improves Salesforce CRM workflows, automations, and business processes for global Sales and Account Management teams. Gathers requirements, translates them into scalable solutions, supports lead routing and data management, evaluates GenAI use cases, and manages enhancements through testing, rollout, documentation, and user support. Collaborates with Information Systems, RevOps, integration, development, and business stakeholders.

Leads second-shift operations for the Federal Reserve’s FedNow instant payment service. Responsibilities include overseeing 24/7/365 service reliability, managing critical incidents, facilitating customer troubleshooting, developing and mentoring analysts, improving operational processes, implementing performance metrics, creating documentation and training, and coordinating with cross-functional teams. The role requires translating strategy into operational plans and driving a world-class customer experience.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Supports Mastercard’s commercial partnerships operating model across Corporate Solutions and SME. Responsibilities include managing partnership pipelines, developing prioritization frameworks, designing lifecycle and onboarding processes, tracking performance metrics, improving go-to-market scalability, and coordinating stakeholders across regions and functions. The role focuses on data-driven analysis, scalable process development, governance, continuous improvement, and effective partnership execution.

Leads end-to-end Revenue Operations across Sales, Marketing, and Customer functions. Owns forecasting, pipeline management, territory and capacity planning, performance management, operating cadences, technology architecture, and commercial decision support. The role partners with senior leaders to redesign workflows using AI and automation, improve operational leverage, and build a scalable operating system for a complex, multi-product, multi-market B2B business.

The Director of Revenue Operations will lead revenue planning, forecasting, pipeline management, CRM architecture, GTM systems, reporting, and cross-functional processes. The role oversees a three-person Revenue Operations, Enablement, and GTM Engineering team, supports Sales, Marketing, Customer Success, and Account Management, and builds scalable systems for qualification, routing, renewals, retention, expansion, and growth. This is an in-person leadership role based in SoHo, New York City.

Provides high-level executive and board support to the Founder/CEO, including complex calendar management, travel and event logistics, meeting preparation, expense administration, confidential information handling, CRM maintenance, and external communications coordination. Serves as a trusted gatekeeper and anticipates executive needs in a fast-paced, high-availability environment, with limited personal assistant responsibilities.