Top Operations & Support Jobs in New York City, NY

Support program operations for Fam & Retreat programs by building and maintaining dashboards, cleaning and reporting data, keeping Airtable and Jira current, identifying trends and risks, documenting workflows, and partnering cross-functionally to improve processes.

Manage Kustomer’s internal technology stack, including Mac provisioning, zero-touch onboarding, hardware logistics, SaaS administration, and technical support. Resolve issues, improve self-service, automate TechOps processes, document procedures, manage vendors, and partner with Security on audits, compliance, and system improvements. Support Google Workspace, Okta, Jamf Pro, and related SaaS tools while helping scale secure, efficient internal operations.

Build and maintain revenue reporting, forecasting, dashboards, and KPI infrastructure for sales and success teams. Administer and improve the CRM and sales technology stack, support quota and compensation administration, improve lead routing and pipeline hygiene, run deal desk reviews, and partner with Finance, Sales, Success, and Marketing. The role identifies operational gaps, drives process improvements, and helps leadership maintain a predictable, data-driven go-to-market engine.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provides complex administrative and operational support to the CEO’s office, including executive travel, meeting logistics, calendar assistance, correspondence, email prioritization, governance records, invoices, executive floor management, and stakeholder coordination. Uses AI and Microsoft 365 tools to improve workflows and communication. Requires discretion, flexibility for nonstandard hours, frequent onsite presence in New York City, and occasional offsite attendance.

Ten-week business internship involving strategy projects, financial modeling, market and competitive research, data analysis, and operational problem-solving. Finterns own projects with defined deliverables, collaborate with mentors, analyze financial and client data, and present recommendations to executives. Placements may include revenue strategy, project management, client services, business development, market risk, analytics, operations, sales and marketing operations, and communications.

Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement. Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.

Support global retail technology deployments and production operations across POS, RFID, traffic analytics, mobile devices, and payment terminals. Administer iOS, Windows, and macOS endpoints using Intune and Jamf, maintain Entra ID and Conditional Access policies, and develop PowerShell and VBScript automation. Partner with infrastructure, InfoSec, engineering, and business teams on secure, compliant implementations. Contribute to Agile delivery, pilots, issue resolution, documentation, and AI-enabled operational improvements.

Lead strategic and operational initiatives across Nourish, from problem framing through execution and measurement. Responsibilities include designing operating models, improving systems, analyzing business metrics, identifying growth opportunities, developing recommendations, and collaborating cross-functionally to deliver organizational priorities. The role may support corporate, growth, care, commercial, revenue, provider, or network strategy teams and requires strong analytical, communication, organizational, and project management skills.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.