Top Operations & Support Jobs in New York City, NY

Provide executive administrative support to the Chief Product & Technology Officer, manage travel and logistics, coordinate team communications and All-Hands, maintain intranet, draft and publish tech memos and blog content, and support projects and board-level materials.

Lead technical escalations for the ClearLine platform, troubleshoot complex ad-tech integrations, use SQL/Python in Snowflake/Databricks for analysis and automation, apply AI tools to operational workflows, create technical documentation, coordinate cross-functional bug fixes and projects, and optimize programmatic advertising processes (VAST/OpenRTB, DSP/SSP, DMP).

Provide bilingual (Mandarin or Cantonese) customer support for life insurance products, handling policy transactions, resolving inquiries via phone and written channels, and delivering high-quality service. Work full-time remotely with paid training and occasional on-site days; assist with payments, withdrawals, and general policy questions while following FINRA fingerprinting/licensing requirements.

Provide high-level administrative support to SVPs and US commercial teams: manage complex calendars, coordinate travel and events, handle expenses, liaise with cross-functional teams and other EAs, protect confidential information, and improve operational processes in a fast-paced, hybrid environment.

Provide benefits-focused customer support for small business clients via phone, chat, and tickets. Own and resolve issues across medical, dental, vision, retirement, HSA/FSA, leave and commuter benefits, ensuring compliance with COBRA, HIPAA, FMLA and Section 125. Triage queues, collaborate cross-functionally for product/process improvements, and serve as a benefits subject-matter expert.

Lead design and scaling of GTM systems architecture, data strategy, AI-enabled workflows, and operational processes. Own HubSpot and GTM tech ecosystem, ensure data quality and integrations, automate workflows, and advise GTM leadership to improve efficiency across Sales, Marketing, Partnerships, and Customer Success.

Lead Americas revenue strategy and operations, defining GTM strategy, pricing, market expansion, and data-driven segmentation. Drive cross-functional growth initiatives, influence product direction with regional insights, represent Americas in global planning, and build and mentor a high-performing team to scale revenue capabilities.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

Manage and optimize deal desk and order-to-cash processes, supporting Sales and Account Management in quoting, approvals, invoicing, and revenue recognition. Maintain Salesforce accuracy, troubleshoot system issues, launch SKUs, process license upsells, review vendor contracts, and drive process and system improvements to increase efficiency and deal velocity.

The Director of Workplace Services will lead the North America team, ensuring operational effectiveness in facilities management while collaborating cross-functionally to meet studio needs and drive improvements.