Top Operations & Support Jobs in New York City, NY

The Executive Assistant will support two members of the C-suite by managing calendars, communications, travel logistics, and special projects to enhance organizational efficiency and stakeholder engagement.

Lead and scale EliseAI's internal IT: own IT strategy and operations across identity, endpoints, networking, SaaS, and device lifecycle. Build and mentor the IT team, drive automation and operational excellence, manage procurement and vendors, partner with cross-functional teams and Security for compliance, and serve as senior escalation for complex issues.

Leads Mobile Service Coordinators during overnight and weekend shifts, managing daily operations, staffing, service levels, escalations, performance metrics, coaching, and employee development. The Supervisor partners with dispatch, fleet services, client success, and field teams to resolve issues, improve processes, and enhance customer satisfaction. Responsibilities also include workforce planning, onboarding, compliance, team communications, and fostering accountability and continuous improvement.

Lead and coach an operations team supporting investment advisor representatives; manage staffing, call/workflow queues, escalations, compliance reviews, process improvements, account application approval, and cross‑functional coordination to ensure service levels and operational efficiency.

Manage complex, litigated construction-related CGL and liability claims exceeding $500,000 from assignment through resolution. Responsibilities include coverage analysis, liability assessment, reserving, investigation planning, litigation strategy, counsel and expert management, negotiation, settlement, and file documentation. The role collaborates with legal, underwriting, reinsurance, product, and subrogation teams; manages outside counsel and budgets; identifies technical trends; and mentors less-experienced claims professionals.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Serve as a trusted partner to a Senior Vice President by managing complex global calendars, communications, meetings, travel, expenses, briefings, follow-up tracking, stakeholder relationships, and confidential information. Support leadership reviews, town halls, offsites, business operations, organizational planning, and strategic initiatives while improving executive effectiveness and operational execution across a global technology organization.

Supports enterprise planning and strategy execution for Optum Life Sciences by managing operating rhythms, planning and reporting cycles, governance, KPI tracking, dashboards, executive materials, and cross-functional initiative visibility. The role coordinates stakeholders across strategy, product, technology, data, commercial, finance, and operations; identifies risks and dependencies; improves accountability and execution; and uses approved AI tools to streamline planning and reporting.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Provides senior-level support for NBCUniversal’s advertising sales systems, handling tickets, troubleshooting software, integrations, calculations, and backend data issues. The role monitors systems, manages defects, coordinates with vendors and engineering teams, documents procedures, improves processes through automation, and supports stakeholders under established SLAs. It includes occasional evening work and rotating weekend on-call coverage during special events.