Top Operations & Support Jobs in New York City, NY

Support Process Risk Optimization by identifying, assessing, and mitigating process-level risks across Enterprise Services. Conduct risk research, advise stakeholders, draft deliverables, support program delivery, prioritize multiple assessments, and drive process improvements and controls activities while collaborating with cross-functional teams to inform executive decision-making.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

The Manager, Store Operations oversees inventory systems, new store processes, and cross-functional project management, focusing on operational efficiency and continuous improvement.

Provide high-level strategic administrative support to executive leaders: manage complex calendars, draft communications, coordinate domestic and international travel, drive projects (recruiting, expenses, data tracking), lead and mentor other EAs, plan events and provide on-site concierge support during conferences and executive travel.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Prepare and QC video assets for distribution using NLE tools; perform Standards & Practices edits, transcode files, verify codecs/metadata, ensure captions/subtitles sync, manage workflows in asset tracking systems, and collaborate with internal stakeholders to meet delivery timelines.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

Provide high-touch administrative and operational support to ShipOS workstream leads: manage complex calendars, coordinate supplier engagements and travel, draft weekly updates, track onboarding/badging and expenses, plan events, and chase action items while working with government and external partners.

The Operations Lead will optimize financial outcomes, translate operational needs into product requirements, drive new initiatives, develop scalable processes, and analyze operational data to define strategy in a high-growth environment.

The Corporate IT Engineer ensures efficient IT operations and security compliance, manages employee support, endpoint management, and configuration of tools while coordinating SOC 2 audits and vendor security reviews.