Top Operations & Support Jobs in New York City, NY

Participate in an 11-week Operations internship supporting clearing, settlements, corporate actions, collateral management, and shared services. Analyze business needs using data, develop and implement strategic process improvements, manage team projects end-to-end, collaborate across global teams, and contribute to a cross-functional capstone initiative focused on advancing Operations.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and promoting digital banking solutions. Assists the branch manager with scheduling and daily tasks, identifies customer financial needs, escalates issues, and helps motivate team members to meet business objectives while following banking policies and compliance procedures.

Leads the company’s revenue operations function across Sales, Marketing, Customer Success, and Finance. Owns revenue strategy, planning, forecasting, GTM processes, systems, data governance, analytics, executive dashboards, and technology investments. Builds scalable operating rhythms, improves pipeline and customer lifecycle performance, aligns revenue and financial forecasts, identifies revenue leakage, and develops a high-performing RevOps team while partnering with executive leadership.

Leads the architecture, governance, and optimization of Salesforce and the broader go-to-market technology stack. Builds data cleansing, enrichment, automation, AI, reporting, and account-sourcing workflows; manages tools and integrations; improves sales processes; leads UAT, documentation, training, and data projects; and serves as the technical advisor for sales operations stakeholders.

Provide high-level administrative support to multiple executives: manage complex calendars, coordinate travel and expenses, arrange meetings and events, prepare business communications, handle general office tasks, and foster cross-organizational relationships to keep a fast-paced team organized and productive.

The job description provides compensation, benefits, growth, equal employment opportunity, and accommodation information but does not describe specific responsibilities or qualifications for the Customer Experience Manager role.

Leads billing system refinement, project initiatives, quality assurance, change management, issue resolution, and process improvements. Analyzes billing data, executes time-sensitive changes, mitigates financial and customer risks, supports cross-functional troubleshooting, and mentors junior staff. The role requires independent judgment, advanced end-user support, strategic problem-solving, and availability for nights, weekends, and variable schedules.

Leads a distributed cloud support team as a hands-on technical player-coach. Handles complex customer issues and escalations, coordinates incident response, monitors service quality and queue health, mentors support engineers, improves workflows, and develops training and technical content. The role partners across Engineering, Product, Security, Legal, Billing, and Support Operations while troubleshooting MongoDB Atlas and comparable cloud database environments.

Coordinates administrative operations for Pfizer’s US Hospital and Biosimilars, Pricing and Contracting Operations, and Marketing/Communications teams. Responsibilities include calendar and meeting management, travel and expense coordination, invoice and purchase order tracking, project support, document preparation, reporting, onboarding assistance, office supply management, and cross-site access coordination. The role supports multiple leaders across time zones in a hybrid environment and requires approximately 15% travel.

Provides advanced remote and onsite IT support for client hardware, software, networks, servers, cloud platforms, security, backups, and communications systems. Troubleshoots complex issues, manages tickets, collaborates with vendors and internal teams, documents solutions, mentors junior staff, supports network cutovers and hardware refreshes, and participates in after-hours on-call rotations. The role requires regional travel, strong customer communication, and expertise in managed service provider environments.