Top Payments Operations & Support Jobs in New York City, NY

The Work Design Architect at Upside leads the design of the R&D Operating Blueprint to enhance organizational decision-making and processes, focusing on AI integration to improve systemic efficiency.

As Office Manager, oversee office operations, facilities coordination, employee experience, office events, and support HR administration to reflect company culture.

The Strategy & Operations Manager will enhance customer success by developing execution strategies, analyzing opportunities, and collaborating with various teams to improve onboarding and lifecycle management.

As Operations Risk Lead, you'll oversee trade operations, manage operational risk, serve client needs, and enhance risk management processes for Kalshi's financial markets.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

Provide operational and configuration support for UKG Workforce Management, manage payroll processes, troubleshoot system issues, and support compliance updates.

The Senior Registrar Operations Lead ensures operational excellence in Domains by managing escalations, compliance issues, and technical operations across departments, streamlining workflows and enhancing customer experiences.

Coordinate non-deal roadshows, field trips, and conferences end-to-end; manage client meeting schedules; partner with Research, Sales & Trading, and Investment Banking; provide on-site event support; collect investor feedback and prepare summary reports; build relationships with internal and external stakeholders to ensure institutional access.

Provide high-level administrative support to senior leaders by managing complex calendars, coordinating meetings and events, handling communications, travel and expense processing, preparing presentations, supporting department operations and special projects, and mentoring/onboarding other administrative staff.