Top Remote Fintech Customer Success & Experience Jobs in New York City, NY

The Client Manager will manage a portfolio of clients, driving performance through data analysis, problem-solving, and strategic partnerships to enhance client success.

Manage and improve the onboarding journey for small business customers, using insights and AI to enhance their experience and drive growth.

As a Customer Service Representative, you'll manage inbound customer calls, provide exceptional service, handle payment processing, and maintain customer accounts post-training.

The Client Services Specialist will support customer service operations by handling inquiries, managing support requests, and improving customer experiences while working closely with financial advisors.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.

The Claims Adjuster manages workers' compensation claims, ensuring compliance and quality service while advocating for customers and mitigating risks.

The Associate, Customer Solutions will manage department reporting and procedures, ensure compliance with regulations, identify operational improvements, and support analytics in a customer support role.

The Enterprise Customer Activation Manager will lead onboarding for Ramp's Bill Pay and Procurement, optimize customer processes, manage multiple activations, and drive product adoption effectively.

The Enablement Manager will transform Ramp's CSMs into consultative advisors, leading training programs and change management strategies focused on finance acumen and AI adoption.

As a Staff Solutions Engineer, you will engage with customers, analyze traffic data, run proof of concepts, and utilize your engineering background to drive product adoption without traditional sales methods.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.