Top Social Impact Jobs in New York City, NY

Lead and develop Ellevation’s Product Support team, establishing service standards, SLAs, metrics, workflows, and training. Own and optimize Zendesk, scale self-service, and drive operational improvements. Coordinate bug triage and major incident communications across Support, Customer Success, Product, and Engineering. Use support insights to improve products and processes while coaching a high-performing team through change.

Support clients seeking disability benefits or insurance compensation by conducting interviews, analyzing medical records, drafting persuasive SSA memos, coordinating with representatives, managing caseloads, and collaborating with attorneys on case strategy. The role also involves improving workflows and contributing to startup initiatives with Marketing and Product. It is fully remote with quarterly travel to Los Angeles and occasional offsites.

Own and evolve AWS cloud infrastructure supporting a financial and hospitality technology platform. Design highly available systems, deployment pipelines, observability, security controls, and infrastructure migrations. Lead incident response, reliability planning, capacity management, and root-cause analysis while participating in on-call rotations. Partner with application engineers, establish infrastructure standards, and mentor platform engineers as the organization scales.

Lead the Claude Corps talent and people operations pod, managing early-talent recruiters and HR coordinators. Own high-volume screening and selection, employer-of-record employment lifecycle processes, onboarding, payroll, benefits, compliance, employee relations, and performance issues. Build scalable, AI-assisted recruiting and HR workflows, manage multi-state employment operations, improve efficiency, and grow team capabilities as fellowship cohorts expand.

Manage and optimize B2B SaaS email marketing across prospect and customer lifecycles. Own email roadmaps, calendars, nurture programs, segmentation, personalization, governance, and performance reporting. Use Marketo, 6sense, AI-enabled workflows, testing, and campaign insights to improve engagement, conversion, adoption, retention, and expansion. Collaborate with Campaigns, Customer Marketing, Product Marketing, Sales, Design, and other teams while ensuring messaging, AI-generated content, privacy, compliance, and deliverability standards.

Design, build, and manage scalable AWS infrastructure; optimize GitHub-centric CI/CD; implement observability stacks; automate compliance for GovRAMP/FedRAMP and SOC2; author audit-ready documentation and runbooks; collaborate with engineering and security teams to ensure high availability and reliability.

The role involves sourcing new business for 1031 QI services, building client relationships, and facilitating tax-deferred exchanges while working independently and leveraging industry knowledge for client satisfaction.

The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.

Drive new business and expansions in the Media & Entertainment vertical. Manage enterprise accounts, qualify opportunities, run demos, negotiate contracts, coordinate with Customer Success and cross-functional teams, and meet monthly/quarterly quotas while maintaining accurate CRM records and participating in industry events.

Supports broad-reach paid media and integrated marketing campaigns across television, streaming video and audio, radio, and podcasts. Responsibilities include analyzing channel performance, recommending optimizations, monitoring digital marketing results, managing budgets and pacing, handling invoicing, building tracking assets, supporting campaign planning and launches, conducting competitive analysis, and presenting performance insights. The role collaborates with internal teams and external agency partners.