Taylor Rose

Updated on May 16, 2025

How these teams use — and build — industry-leading AI. 

Olivia McClure

Updated on April 29, 2025

CSMs from Regal.ai, EliseAI, Templafy and Yieldmo share the metrics they prioritize to gauge customer satisfaction and reengage at-risk clients.

Taylor Rose

Updated on May 16, 2025

How these teams use — and build — industry-leading AI. 

Olivia McClure

Updated on April 29, 2025

CSMs from Regal.ai, EliseAI, Templafy and Yieldmo share the metrics they prioritize to gauge customer satisfaction and reengage at-risk clients.

Conlan Carter

Updated on March 12, 2026

From 3D-printed fashion to precision advertising, these 9 New York businesses are harnessing new technologies to redefine industries and enhance customer experiences.

Taylor Rose

Updated on April 10, 2025

How Regal is changing the recipe for hybrid work to fit NYC life.

Conlan Carter

Updated on April 10, 2025

From interview to onboarding, these companies made a consistently strong impression on new hires. Built In NYC asked them what made the difference.

Taylor Rose

Updated on May 14, 2026

Leaders from Findigs, Regal, Order.co, Northslope and Agora share how their teams differentiate through product design, customer focus, speed, technical depth and measurable business outcomes.

Ashley Bowden

Updated on April 10, 2025

The capital raise will help Regal roll out its AI-powered call agent offering for contact centers.

Built In Staff

Updated on April 07, 2026

These NYC tech companies are pushing the limits of AI.

Brynn Holland

Updated on April 10, 2026

We’ve rounded up NYC-based SaaS companies that are using cloud technology to influence just about everything — from which fashions make it to stores to finding a cure for cancer.