Manager - Travel Insurance Product Management

Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customer’s borrowing needs in an evolving landscape. 

Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue by 2029. 

The Manager, Product Manager supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for American Express® Travel Insurance Product. This includes core aspects of portfolio management (e.g., P&L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management.

This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. 

Key Responsibilities:

• Deliver product strategy and optimize performance by understanding key P&L drivers (i.e.; customer research, usability studies, market analysis)
• Understand and own the American Express® Travel Insurance P&L and revenue growth targets
• Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset 

• Collaborate with internal and external partners to improve the customer experience, deliver on business goals and enhance claims and servicing

  • For external partners, responsible for ensuring all strategic and operational deliverables are met

• Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines & progress of all activities

• Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor

Minimum Qualifications

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude   

• Strong customer mindset and proven experience translating customer insights into action
• Superior relationship management, communication and storytelling skills with a demonstrated ability to collaborate and influence

• Bachelor's Degree and 5 years of work experience

• Highly adaptable and able to balance multiple priorities in dynamic environment

• Solutions-oriented mindset and critical thinker

• A role model with a passion for career development

Preferred Qualifications 

• Proficiency in understanding portfolio P&L   

• Prior experience in the insurance field 

 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.