Working at RippleMatch:

At RippleMatch, we are building the recruitment automation platform changing how Gen Z finds work. The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.

By replacing job boards with matching and automation, RippleMatch eliminates the most time-intensive parts of the recruitment process for both employers and job seekers. Leading employers such as Amazon, eBay, and Teach For America leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.

Since launching RippleMatch from a college dorm room in 2016, we've raised $79 million in venture funding (most recently, our $45m Series B), helped tens of thousands of users find jobs, expanded to 1,500+ colleges & universities, and brought on hundreds of leading employers as customers. Our tight-knit team of 130+ (& growing!) talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.

The Role: 

We are hiring an experienced enterprise account manager that will be responsible for leading our most important customer relationships. You will be focused on renewing and expanding relationships with customers like  Amazon, Ebay, General Mills, AB InBev, Esteé Lauder, and will collaborate closely with our customer success team, product organization, and leadership. You will tell the story of how we are helping our customers succeed at expanding access to opportunity and increasing diversity to executives, present insights, and drive the adoption of our expanding suite of products. You’ll collaborate closely with our Customer Success team to make sure day-to-day interactions and high-level relationship goals move in sync.

What we are looking for: 

• Excellent sales and relationship building ability 
• Genuine care and empathy for customers 
• Determination to hit goals and deliver results 
• Strong sense of mission
• Commitment to diversity and inclusion

What you’ll do:

• Drive new revenue opportunity split between product expansion and renewals
• Process and manage the contract lifecycle operations by focusing on retention and growth within your book of business, including identifying risk and preventing churn
• Build strong cross-functional relationships by collaborating deeply with customer success, sales, product and marketing through customer feedback and process improvements

Preferred qualifications: 

• Experience owning a quota of cross-sells, up-sells, and renewals 
• Experience driving expansion opportunities for enterprise customers
• Early-stage SaaS HR/Talent tech experience
• Field sales experience 
• Experience managing $40,000+ ACV accounts
• Experience collaborating closely with day-to-day Customer Success Managers

Culture & Perks:

At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Class Pass memberships, and — our favorite thing — comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.

RippleMatch is a remote-first company. We believe in helping to shape the future of work and creating accessibility to a great working environment for all, regardless of location.  Our physical office is conveniently located near Union Square in New York City and all RippleMatch team members are encouraged to work remotely or come into the office as much as they want or not at all. To ensure the health and safety of our team, RippleMatch does require proof of vaccination for all team members.

We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come in office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure all employees are able to bond with one another in-person. At this time, we require some travel (sponsored by RM!) for our company retreats, on-site team building, and other fun in-person events. While not required, we also highly recommend in-person onboarding, where you’ll be able to meet and bond with others in the office!

RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.