SMB Account Manager at Yotpo
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions up our sleeve, too.
We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video.
Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
As a Yotpo SMB Account Manager, you will drive incremental revenue with existing customers in our SMB portfolio. You will primarily focus on cross-selling additional products and in some cases, expanding the scope of existing packages, while navigating sales cycles across multiple product offerings, with multiple stakeholders across the organization.
While Client Success Managers (CSM) are primarily focused on optimization and retention of current customers, Account Managers work closely with their CSMs to understand their book of business, and associated customer needs and pain points, to identify areas of opportunity for value creation and revenue expansion. You are a self-starter that finds creative ways to then approach these accounts to generate interest and demand for our other product lines. Whether you are strategizing accounts with your CSM, outbounding potential prospects, joining optimization calls with clients, running product demos, you are proactive in your day-to-day approach and can prioritize effectively to build scalable processes that maximize efficiency.
You work well with cross-functional departments, such as marketing, partners, solutions engineers and other product specialists across teams, and are resourceful in finding and sharing learnings with the broader team. Because this role is focused on working with existing customers, you are a “big-picture” thinker who can understand broader business goals and offer solutions (for both the customer and for Yotpo) that optimize long-term success over short-term gains. At the same time, you have a passion for selling and are naturally results driven and action oriented. You can maintain focus and energy in the face of resistance, have a desire to over perform on sales targets, and can execute with urgency across a wide range of opportunities. While you are competitive with yourself, your ultimate goal is winning as a team. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs.
- 2-4 years experience managing a full sales cycle.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
- Track record of over-achieving sales targets.
- Excellent organizational and interpersonal skills.
- Outstanding written and verbal communication.
- Experience using sales tools like Salesforce, Salesloft, Tableau, LinkedIn, etc.
- A valid U.S. work authorization.
Bonus points for:
- Experience in fast growing tech startup / B2B SaaS / e-commerce.
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo US:
- 100% coverage of employee medical premiums; 90% coverage of dependent/family premiums.
- Comprehensive dental, life, disability and vision coverage.
- Generous PTO, holidays and flex days.
- Company sponsored 401K matching.
- Pre-tax Commuter and Healthcare benefits.
- Paid leave for new parents and Dependent Care FSA.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- In light of the global pandemic, many Yotpo teams are working in a remote capacity. When we return to the office, we expect we’ll be working in a hybrid model.
Yotpo’s employee-centric culture has consistently earned us coveted spots on Crain’s and BuiltInNYC’s Best Places to Work lists. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes quarterly events, educational fireside chats, summer outings, end of year celebrations, and affinity groups like Yotpo Cares and DEI-PO.
You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.