Top eCommerce Customer Success & Experience Jobs in New York City, NY

The Customer Success Manager will strengthen client relationships, optimize product recommendations, manage performance dashboards, and ensure timely project updates.

The Account Manager will manage relationships with 45-50 customers, focusing on renewals, upselling, and providing performance insights, while ensuring effective use of Forter's products.

The Account Manager is responsible for managing client relationships, coordinating marketing campaigns, and working with influencers and partnerships to ensure successful activations and deliverables.

The Agency Partner Manager will guide agency partners on using Tapcart's platform, creating strategic paths for success, and enabling monetization of services.

The Customer Success Manager ensures client retention and revenue growth by developing relationships, providing strategic insights, and enhancing customer satisfaction.

The VP of Customer Success leads post-sale customer engagement, ensuring successful onboarding, adoption, and retention while driving growth and operational excellence. Key responsibilities include building systems for customer journeys, improving retention rates, and transforming customer support into a strategic asset.

Manage strategic partner relationships to drive adoption, revenue, and renewals. Deliver performance reports and executive business reviews, identify upsell opportunities, oversee technical implementations, monitor user flows for optimization, and communicate partner feedback to product and engineering to inform development.

The Customer Data Strategy Intern will support the Customer Data Platform's growth by assessing first party data and performing competitive benchmarking analysis while collaborating with the CRM team.

As an Engagement Manager, you'll manage key enterprise customer relationships in aviation and energy, ensuring successful implementation of SAF programs and ongoing customer success.

The CS Enablement Manager will design and lead training programs for the Customer Success team to enhance skills in eCommerce and improve customer value realization, partnering with leadership to address knowledge gaps and create effective learning resources.