Top eCommerce Customer Success & Experience Jobs in New York City, NY

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Support Engineer I acts as the first point of contact for customers, resolving technical issues, and ensuring an excellent customer experience with Cleo software.

The Account Manager oversees affiliate and restaurant relationships, focusing on maximizing platform utilization, ensuring satisfaction, and driving growth through strong communication and relationship management. Responsibilities include performance monitoring, problem solving, and cross-functional collaboration.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.

Lead high-level client relationships and manage talent partnerships. Oversee execution of marketing campaigns, negotiate deals, manage budgets, and mentor team members.

The Client Advisor at Rebag drives sales and customer engagement, enhancing the resale experience by building rapport and converting leads into sales. Responsibilities include customer education, coordinating transactions, and developing the sales team for improved performance.

As a Partner Success Associate, you'll understand partner needs, deliver reports, secure adoption of products, optimize performance, and achieve revenue goals. Collaboration with teams and client communication is key to driving success.

The Pre-Sale Manager oversees the pre-sale team, ensuring process standardization, quality delivery, recruitment, training, and risk management to enhance client experience.

As an Assistant Manager, you drive sales, support operations, develop team talent, and ensure a high-performing store environment, focusing on customer experience and operational excellence.

The Account Services Coordinator supports coordination and management of accounts with wholesale customers, handling orders, records management, and customer communication, ensuring their satisfaction.