Top eCommerce Customer Success & Experience Jobs in New York City, NY

The Senior Account Manager fosters strategic partnerships with enterprise clients, drives account growth, manages renewals, conducts executive reviews, and promotes advocacy, all while ensuring client success and maximizing platform usage.

As a PSA Verified Customer Success Manager, you will maintain customer acquisition and delivery schedules, improve workflows, monitor client health, and collaborate with various teams to enhance the customer experience in the PSA Verified repack ecosystem.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Customer Experience Lead enhances customer service and supports store operations, driving sales and brand loyalty while coaching team members.

Manage post-sale client service for auctions, including transaction processing, client communication, and ensuring service agreements are met.

The Partner Success Associate will manage dropship accounts, enhance supplier relationships, achieve supply targets, and drive partner engagement while collaborating with cross-functional teams.

The Receptionist manages the front desk, greets visitors, handles calls and mail, maintains supplies, schedules appointments, and supports clerical tasks.

The Senior Manager of Customer Analytics will drive customer retention strategy, conduct advanced analytics, and collaborate across teams to enhance customer engagement and insights.