Top eCommerce Customer Success & Experience Jobs in New York City, NY

The Senior Client Partner Director will lead high-value client relationships, execute long-range account plans, drive transformational growth through partnerships, and manage strategic negotiations.

Lead the customer support organization, improve efficiency and quality of service, manage global support teams, and drive customer-first strategies. Collaborate cross-functionally and implement modern tools and processes.

The Veterinary Medical Affairs Manager will enhance TFD's interactions with veterinarians, support customer needs, and generate insights for improved veterinary relationships. They will provide education to customer experience teams and lead engagement initiatives while collaborating across teams to deliver impactful solutions.

The Senior Manager, CRM will define and execute lifecycle marketing for a new consumer product, focusing on customer acquisition, retention, and program design. The role requires collaboration with cross-functional teams and analysis of customer behavior to optimize marketing strategies.

As an Executive Assistant at Webflow, you will support multiple VPs by managing calendars, coordinating meetings, organizing travel, and facilitating communication. This role requires high organization, proactive support, and adaptability within a fast-paced environment.

The Education Consultant at CDW will support Edu clients with SaaS tools, ensuring effective deployment and customer engagement through onboarding and training. This remote role requires strong technical skills and exceptional customer service.

The Senior Business Consultant will activate enterprise clients using the Quantum Metric platform, delivering training, insights, and ongoing support to achieve digital goals.

The Senior Support Operations Analyst will enhance CS infrastructure through technical solutions, manage support tools, and improve operational efficiency with data insights.

The Senior Account Director will manage client relationships, drive account growth, ensure service quality, and deliver strategic digital initiatives in financial services.

As a Customer Care Specialist, you will engage with customers through various channels, moderate online communities, and improve customer experiences. You'll also handle social media feedback and support lifecycle messaging.