Top eCommerce Customer Success & Experience Jobs in New York City, NY

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.

Lead customer support and revenue cycle management operations, leveraging AI to enhance user experience and ensure operational efficiency. Develop strategic plans and performance metrics while overseeing team performance and compliance standards.

As a Senior Business Consultant, you will assist enterprise clients by leading customer activation, delivering tailored training, and providing analytical insights to drive digital success with the Quantum Metric platform.

As a Technical Account Manager, you will ensure smooth campaign launches and optimal performance through troubleshooting, monitoring, and client collaboration, while providing technical support and insights.

Manage partnerships with global brands, execute marketing deals, develop pitches, and compile reports while supporting the global team and overseeing invoicing.

As a Customer Success Manager, you will manage the post-sales lifecycle, drive customer satisfaction and retention, and act as an internal advocate for clients while maintaining strong relationships with stakeholders.

The Client Success Manager drives client satisfaction and solution adoption, ensuring clients realize value through strategic partnerships and measurable outcomes.

The ItGirl Intern will assist in production, video editing, and support social media engagement for the ItGirl brand. Responsibilities include managing live broadcast logistics and content creation across platforms.

The Key Account Assistant supports coordination of accounts with apparel stores, managing orders and customer communications while using CRMs for data management.