Top Insurance Customer Success & Experience Jobs in New York City, NY

Support capital markets buildout and execution through relationship management, analytics, deal coordination, and execution support. Engage partners and track opportunities while collaborating across teams to optimize deal pipelines and strategic partnerships.

Provide exceptional client support via phone, email, and chat. Collaborate with internal teams to resolve client issues, develop support materials, and optimize processes. Manage client relationships and train new staff effectively.

The Customer Success Operations Manager will design and optimize systems for the Client Services team, enhance customer insights, build scalable processes, and collaborate cross-functionally to improve customer experience and achieve team objectives.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

Own integration delivery and solve complex client problems for large payer/TPA accounts. Build and tune AI agent workflows to automate diagnostics and deliverables, manage Jira intake and delivery cadence, serve as primary client escalation contact, and communicate delivery status to senior stakeholders while supporting cross-account troubleshooting.

As a Customer Experience Advisor, you will manage student interactions to enhance their experience, handle escalations, and utilize support tools efficiently.

The Claims Adjuster will manage workers' compensation claims, ensuring compliance with regulations and delivering excellent customer service throughout the claims process.

The Senior Claims Adjuster manages complex workers' compensation claims, ensuring compliance, excellent customer service, and effective claim resolution.

Manage and resolve customer claims escalations for disability services, ensuring customer satisfaction through investigations and collaborations with internal teams.

The Customer Success Coordinator manages client services, provides technical support, advises clients on usage of the Embroker platform, and enhances service strategies based on client feedback.

The Add-On Licensed Agent will make outbound calls, receive inbound calls, assist policyholders, and manage paperwork related to insurance policies.