Top Marketing Tech Customer Success & Experience Jobs in New York City, NY

The Strategic Account Manager will manage a major Entertainment account, driving growth and product adoption while coordinating internal and external teams, maintaining relationships, and leveraging data for optimization.

Lead and scale a media services team, execute digital advertising campaigns, advise on strategy, and ensure efficient campaign delivery.

The Customer Success Manager will drive client relationships, strategize, and ensure business outcomes while collaborating with various teams. They will manage customer success plans, implement solutions, and foster partnerships with C-suite stakeholders.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

The Client Success Director leads client growth strategies, manages high-stakes negotiations, and coaches a team to deliver exceptional ROI through data-driven narratives, fostering C-suite relationships and enhancing client success.

The Account Manager will oversee client relationships, identify growth opportunities, forecast revenue, and collaborate with internal teams to enhance client satisfaction.

The Customer Solutions Engineer is responsible for onboarding and implementing solutions for customers, ensuring successful direct mail programs. They collaborate with Account Managers and require technical proficiency with APIs and third-party integrations.

Assist Client Strategy Managers in managing brand accounts, optimizing performance, and developing strategies for enterprise and luxury clients.

The Director, Experience oversees agency projects, ensuring timely and quality delivery. This role involves managing a team, strategic client relations, budget reconciliation, and business development.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

Partner with Sales, Product, and Engineering to deliver scaled, tech-touch customer success for SMBs. Own onboarding, automation, and full customer journeys to drive adoption and measurable business outcomes while collaborating to resolve technical challenges and align value delivery with commercial goals.