Top Software Customer Success & Experience Jobs in New York City, NY

Own post-sale client relationships for ecommerce partners: manage campaigns, analyze performance, identify growth and upsell opportunities, use AI-driven analytics to optimize results, and advocate client needs cross-functionally to drive measurable outcomes.

Provide technical support for Postman's API platform: diagnose and resolve customer issues, collaborate with engineering and product teams, maintain knowledge base content, handle phone and written support, and participate in weekend and ET-aligned coverage.

Interns will gain hands-on experience in children's mental health by participating in training and working with children with selective mutism under supervision.

As an Email Deliverability Consultant, you will support customers with reporting and best practices to improve email programs, troubleshoot deliverability issues, and strategize for customer engagement enhancement.

Own integration delivery and solve complex client problems for large payer/TPA accounts. Build and tune AI agent workflows to automate diagnostics and deliverables, manage Jira intake and delivery cadence, serve as primary client escalation contact, and communicate delivery status to senior stakeholders while supporting cross-account troubleshooting.

Manage client relationships and programmatic ad campaigns, ensuring successful execution while identifying growth opportunities through data analysis and account management strategies.

The Client Implementation Specialist guides the onboarding process for high-net-worth clients, ensuring successful integration with the Arch platform through tailored plans and proactive data management.

The Account Manager will focus on driving revenue by managing post-sales activities for Mid-Market customers, building relationships, ensuring client satisfaction, managing T&E programs, and collaborating with cross-functional teams to meet revenue goals.

Support customer relationships, assist with strategic planning, coordinate process improvements, manage upselling, troubleshoot issues, and communicate internally for customer delight.

As an ISO Success Manager, you will manage relationships with small business owners, providing support during the sales process, educating partners, and tracking sales pipelines.