Top Software Customer Success & Experience Jobs in New York City, NY

Manage a portfolio of hotel connectivity partners, troubleshoot integrations, monitor performance (latency, uptime, booking success), build dashboards/alerts, and drive commercial strategy by translating partner issues into product requirements. Collaborate cross-functionally to onboard partners and improve content quality.

Lead a Smart Services team to drive onboarding, platform adoption, and measurable client outcomes. Manage client relationships, coach specialists, set strategic direction for testing and adoption, enforce SLAs and processes, collaborate cross-functionally, and identify commercial opportunities to protect and grow account value.

Lead and expand a strategic, multi-brand Financial Services partnership by managing stakeholder relationships, commercial negotiations, project workstreams, and data-driven growth opportunities. Drive product adoption, create mutual action plans and QBRs, enable Sales/GTM with playbooks and training, and codify repeatable GTM motions across the Financial Services pipeline.

The Customer Success Manager will drive client relationships, strategize, and ensure business outcomes while collaborating with various teams. They will manage customer success plans, implement solutions, and foster partnerships with C-suite stakeholders.

Manage customer relationships for the Runwise platform: onboard and support property managers, supers, and owners; deliver savings analyses; troubleshoot technical issues; proactively identify risks to savings; and collaborate cross-functionally to uncover expansion opportunities and drive account growth.

Lead a regional email deliverability team, provide advanced deliverability consulting, own a small portfolio of high-touch customers, escalate and resolve deliverability issues, partner cross-functionally to improve processes and customer experience, and drive strategic projects to mature deliverability practices and team growth.

As a Customer Success Manager at Trayd, you will build relationships with customers post-launch, ensuring their success in payroll operations, guiding them through features, troubleshooting issues, and advocating for their needs internally. You will handle multiple accounts and seek opportunities for account growth while improving internal processes and customer experience.

The TPA Field Account Manager manages the customer service experience for health care clients, liaising with internal teams, resolving issues, training, and conducting meetings.

The role entails driving product value for customers, developing relationships with sponsors, translating business needs, evolving onboarding strategies, and promoting adoption and engagement with the product.

The SMB Account Manager will manage 400 child care provider accounts, driving engagement, upsell opportunities, and customer satisfaction while fostering strong relationships.