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Top Software Customer Success & Experience Jobs in New York City, NY

Reposted 4 Hours AgoSaved
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Hybrid
New York City, NY, USA
Easy Apply
168K-330K Annually
Expert/Leader
168K-330K Annually
Expert/Leader
Big Data • Cloud • Software • Database
The Head of Customer Support Technology leads the AI-first transformation of customer support, developing strategies for proactive service, automation, and data insights to enhance customer experience and agent productivity.
Top Skills: AIAutomationConversational AiCustomer Support PlatformsData ArchitectureEnterprise Integration
Reposted 4 Hours AgoSaved
Remote or Hybrid
New York, NY, USA
122K-167K Annually
Senior level
122K-167K Annually
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
The City Manager will lead partnership development, manage NYC member events, ensure growth, and oversee city operations and P&L for member experience.
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Hybrid
New York City, NY, USA
Easy Apply
120K-180K Annually
Expert/Leader
120K-180K Annually
Expert/Leader
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
The Head of Advisor Success will mentor top-performing advisors, enhance community engagement, oversee programming, manage operations, and represent Fora within the industry, ensuring advisor growth and success.
Top Skills: Business-In-A-Box SolutionCutting-Edge Technology
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Hybrid
New York, NY, USA
Easy Apply
130K-170K Annually
Senior level
130K-170K Annually
Senior level
Fintech • Software • Financial Services
Lead and build Clear Street's client-facing tax support function, owning day-to-day tax support for institutional and retail clients, improving client experience and response quality, defining digital-first support tooling and content, overseeing tax form review and documentation workflows, and coordinating withholding/reporting inquiries with internal teams.
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Hybrid
New York, NY, USA
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78K-114K Annually
Senior level
78K-114K Annually
Senior level
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
The Senior Associate, Enablement Systems supports enablement operations by automating workflows, improving systems efficiency, and partnering with various teams to enhance sales and technical enablement at Datadog.
Top Skills: AIAnalytics ToolsAPIsAutomation PlatformsBi/Reporting SystemsData PipelinesJavaScriptLmsLow-Code/No-Code ToolsMlPythonSQL
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Reposted 4 Hours AgoSaved
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In-Office or Remote
New York, NY, USA
Easy Apply
90K-133K Annually
Mid level
90K-133K Annually
Mid level
Consumer Web • Healthtech • Professional Services • Social Impact • Software
The Senior Business Development Associate will scale care partnerships, manage sales funnels, build relationships with health systems, and collaborate with internal teams to drive strategy.
Reposted YesterdaySaved
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Remote or Hybrid
New York, NY, USA
Easy Apply
132K-182K Annually
Expert/Leader
132K-182K Annually
Expert/Leader
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Strategic Customer Success Manager builds executive relationships, guides customers on best practices, and drives product adoption while managing risks and delivering business value.
Top Skills: Ai/MlDevOpsSaaS
Reposted YesterdaySaved
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Hybrid
New York, NY, USA
Easy Apply
75K-100K Annually
Mid level
75K-100K Annually
Mid level
AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
As a Customer Success Manager, manage global client relationships, drive product adoption, and leverage digital marketing strategies to achieve customer success and satisfaction.
Top Skills: Dv360MetaTiktokYoutube
Reposted YesterdaySaved
Hybrid
New York, NY, USA
120K-155K Annually
Senior level
120K-155K Annually
Senior level
Fintech • Software • Financial Services
Oversee IT support activities, manage relationships with MSP, resolve IT issues, improve customer satisfaction, and create documentation.
Top Skills: ExchangeM365AzureMicrosoft IntuneZscaler
Reposted YesterdaySaved
Remote or Hybrid
New York, NY, USA
175K-195K Annually
Mid level
175K-195K Annually
Mid level
Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
The Sales Engineer will support potential customers evaluating Hex, lead technical assessments, and partner with the Sales team to ensure customer success.
Top Skills: Bi ToolsPythonSQL
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