Top Software Customer Success & Experience Jobs in New York City, NY

The role focuses on data-driven communications, storytelling in media, content creation, analytics reporting, and creating influential narratives using Toast's proprietary data.

The role involves providing technical expertise, conducting pre-sales engagements, demonstrating IT asset management solutions, and mentoring teams at ServiceNow.

The VP will lead the Customer Excellence Group by driving customer success, satisfaction, and relationship management within the Strategic Tech, TMT, & SI sectors, ensuring organizational growth and operational success.

In this role, you will manage customer relationships, prevent churn, ensure product adoption, and improve satisfaction with a focus on governance and IT strategy integration.

Provide exceptional technical support to customers using Assembled's Workforce Management product, resolve issues, and advocate for customer needs while improving operations.

The Manager of Customer Engagement will enhance customer lifetime value through engagement programs, oversee go-to-market initiatives, ensure customer retention, and analyze effectiveness using data analytics.

Lead the Trust & Safety team enhancing operational workflows, managing sensitive content issues, and collaborating with cross-functional teams to improve user safety on Snapchat.

The Senior Manager, Client Partner will manage a team, drive vertical growth, build client relationships, and execute KPI-driven strategies.

The Client Success Manager at Zeta Global will oversee client relationships, manage campaign execution, and contribute to account growth through strategic planning and communication.

Manage client relationships for programmatic advertising, ensuring campaign success and driving account growth while collaborating with internal teams and sales.

The Senior Client Success Manager at Zeta Global manages client budgets, develops marketing strategies, and ensures customer satisfaction through exceptional service and communication.

The Technical Support Specialist will provide IT support, manage asset inventory, assist with onboarding/offboarding, and troubleshoot technical issues for employees.

As a Senior Escalation Manager, you will manage critical customer escalations, collaborate cross-functionally, drive process improvements, and ensure customer satisfaction through effective resolution and strategic initiatives.

The role involves defining ISV strategy, engaging in technology partnerships, leading a team, maintaining KPIs, and aligning with product teams.

As a Technical Account Manager, you will guide logistics customers in using Altana's platform, driving user adoption, managing accounts, and leading business reviews for growth and optimization.

Support the configuration and optimization of customer service systems, including Zendesk and chatbots, while collaborating with various teams to enhance customer experiences.