Top Insurance Operations & Support Jobs in New York City, NY

Lead enterprise service delivery and operations for large National Accounts, overseeing a 900+ person organization and $12B+ revenue. Accountable for customer satisfaction, operational performance, risk management, talent development, and driving transformation using data, technology (including AI), and process optimization to improve NPS, persistency, SLAs, and profitability.

Provide high-level administrative support to the SVP of Disability Service & Operations: manage complex domestic and international travel, calendars and inboxes, schedule and coordinate meetings/events, prepare materials, process expenses and invoices, liaise with senior leaders and partners, and maintain confidentiality and executive-level communication.

The VP of Operations leads strategic execution and operational excellence at Spark Advisors, driving cross-functional initiatives, optimizing processes, and analyzing business performance. This role involves collaborating with leaders across departments to enhance efficiency and scalability as the company grows.

The Administrative Assistant will provide support to executive officers, managing calendars, coordinating meetings, and handling confidential information while maintaining organizational operations.

Provide 50% executive support—calendar management, travel booking, expense reporting, gatekeeping—and 50% office management—front desk hospitality, inventory/vendor management, mail/logistics, and team culture event support for a ~115-person NYC office.

The Team Lead, Claims oversees a team of adjusters, ensuring optimal claims outcomes, managing performance, and resolving escalated issues while driving team goals.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

Remote role guiding aspiring insurance agents through state licensing: manage a 150-200 person pipeline, maintain notes in MS Access, communicate licensing requirements, make outbound/inbound calls, provide progress updates to agency partners, and coordinate changes with supervisors and management.

Lead design and launch of Openly's Auto Casualty, Property Liability, and Litigation claims teams. Build processes, vendor partnerships, segmentation rules, metrics, and automated reporting. Drive regulatory compliance, operational performance (loss, LAE, cycle time), talent development, cross-functional collaboration, and industry representation while leveraging technology and data to optimize claims outcomes and customer experience.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.