Top Senior Level Customer Success Jobs in NYC

National Accounts Client Services Director responsible for managing internal customer unit resources, engaging with key clients and brokers, leading a team, ensuring timely delivery of services, anticipating operational problems, and participating in the RFP process.

The Virology Customer Representative plays a critical role in supporting the company's customer-centric business model by understanding and identifying customer needs, communicating product information, and developing customer strategies. This role focuses on Virology products and ensuring better health outcomes for healthcare professionals and patients. The representative must demonstrate professionalism, leadership, and adherence to ethical standards and compliance with regulations.

As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, responsible for onboarding new customers, ensuring full value in Cloudflare's products, advising on technical best practices, and collaborating with internal teams for technical escalations.

Investigate and manage user-reported issues on streaming platforms, assess severity, facilitate immediate actions for resolution, and bridge the gap between users and engineering teams to enhance customer experience.

Manage a team of Customer Success Managers to drive successful product adoption and customer engagement. Develop and evolve Customer Success program to scale across all customers. Responsible for team management, hitting team OKRs, defining operational processes, and mentoring team members. Drive collaboration with Atlassian teams and develop strategic initiatives within the team and across the business.

Manage and oversee a team of Customer Success Team Leads and Specialists, create strategies for customer success and engagement, monitor team effectiveness, and collaborate with various departments to drive revenue growth and customer satisfaction.

Lead executive relationship management for existing accounts, develop ServiceNow solutions, manage worldwide resources, and achieve financial targets for assigned clients.