Granted Innovation & Technology Culture

How does your team stay ahead of emerging technology trends while scaling fast?

Staying ahead of emerging technology is the single highest priority for our team right now. We run a dedicated “Developer Productivity” track. One engineer from each pod meets with me weekly to identify the highest-ROI investments we can make in AI tooling and infrastructure. Even our CEO, Julien, an engineer by trade, joins us some weeks because he knows just how important this moment is for our industry. The engineers in the room are closest to the actual bottlenecks, so the signal quality is high. And because it’s a standing cadence rather than a one-off initiative, we compound those investments week over week.

But engineering productivity is just the start. Every week, we challenge the entire company to find processes they could automate or reimagine with new technology. When something looks promising, we test it fast. In our most recent three-day hackathon, every team worked on ways to leverage AI to build new capabilities or create internal tooling that accelerates how we ship.

In the next couple of years, the teams that will win are the teams that move fast and adopt new tools aggressively. We’re certain that with the operating rhythm we built, Granted will be one of those teams.

What recent product or feature are you most proud of — and what impact has it had?

We built a financial assistance feature and integrated it directly into our agent. This is a huge product win: There are millions of people who qualify for financial assistance programs and have no idea they exist. We can now surface that automatically as part of our billing case workflow, which meaningfully expands who we can help. We’ve impacted the lives of many users already, unlocking thousands of dollars of financial assistance.

The other aspect of the feature I’m equally proud of is what it proved about our system architecture. This was the first feature we developed as a module inside a newly built and highly dynamic agentic system. This matters for our velocity going forward. Instead of building each new capability into a monolithic agent, we now have a highly composable model for adding new features into the agent. The next feature we ship this way will be faster. The best product wins are the ones that also unlock a better way of building.

How do you create a culture where innovation and experimentation are encouraged daily?

Step one is to get the right people! We hire people who are comfortable without a playbook. The foundational technology behind Granted required enormous trial and error, so experimentation is how the company was built, and our core values reflect that:

“Feedback is Fuel” means we often share work at 30 percent completion, not 90 or 100 percent. This does two things. It pressure-tests ideas early, which saves time, and it makes it psychologically safe to start before you have all the answers.

“Commit to Your Craft” is about quality through iteration. We don’t need perfection on the first try. The people who improve fastest are the ones who ship, learn, and ship again.

“Play to Win” is the recognition that AI has opened massive whitespace in healthcare, and the teams that fill it will be the ones that move fast and adopt new tools aggressively. We maintain a shared channel where anyone posts new AI tools or techniques the moment they find them, and every week we challenge the whole company to find processes they could automate or reimagine. Not every experiment ships, but that’s fine. The cost of not trying is higher than the cost of a failed experiment.