New York Life Insurance Company
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Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Support day-to-day administration of DC, DB, Cash Balance, Pension, and Deferred Compensation plans. Perform reconciliations, funding activities, compliance reporting, 401(k) administration, participant data validation, and special projects. Prepare reports, research issues, and help improve systems and processes.
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead deep discovery and documentation of end-to-end life insurance policy administration processes. Conduct interviews and workshops with SMEs, produce process maps and artifacts, analyze complexity and risks, identify simplification opportunities, and support modernization, migration, and system replacement efforts while collaborating with product, engineering, QA, and delivery teams.
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide inbound phone support for clients, brokers, and agents in group benefits. Handle inquiries on benefits, claims, billing, and account updates; log and monitor service requests in systems (Salesforce); escalate and collaborate with internal teams; maintain quality and adherence metrics; and deliver professional, empathetic customer service.
