Posh
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Events • Social Media • Software
Own customer success for approximately 400 SMB event organizers. Build onboarding programs, education webinars, lifecycle playbooks, and automated growth and churn signals. Guide new customers through their first live event, drive product adoption and revenue growth, manage scaled support, and identify accounts ready to graduate into Mid-Market. Partner with RevOps, Product, Sales, Support, and Account Management to improve customer outcomes and expansion opportunities.
Events • Social Media • Software
Own Posh’s revenue operations infrastructure, including HubSpot architecture, automation, integrations, data quality, reporting, enablement, commissions, quotas, capacity planning, attribution, and GTM planning support. Partner with Finance and GTM leadership to maintain reliable systems, dashboards, compensation processes, and operating models across Sales, Customer Success, Account Management, Marketing, and Support.
Events • Social Media • Software
Leads Posh’s unified data and ML organization of eight across data science, machine learning, and analytics/data engineering. Owns discovery, ranking, recommendations, search, experimentation, causal inference, data infrastructure, AI-native analytics, and technical roadmap development. This player-coach role requires mentoring senior and mid-level talent, conducting hands-on model and experiment reviews, improving ML foundations, and translating product goals into measurable technical investments.
