Top Agency Customer Success & Experience Jobs in New York City, NY

The Support Operations Specialist delivers high-touch support for Fora's top advisors, resolves escalations, and partners with other teams to enhance workflows and tools.

The Senior Associate will advise healthcare clients, manage client communication projects, and coordinate interdisciplinary teams, ensuring timely delivery of strategic communications and client materials while fostering junior staff development.

The Receptionist manages reception operations, provides guest support, handles check-ins/check-outs, and oversees onboard shop services to enhance guest experiences.

The Senior Account Supervisor will lead integrated communications campaigns, manage account teams, develop strategies, and provide excellent client service in the technology sector.

As an Account Director, you will manage key client relationships, ensuring satisfaction through strategic collaboration, project oversight, and account growth while leading teams to deliver impactful solutions.

Manage a portfolio of district and charter partners to guide end-to-end school scheduling implementations, provide onboarding and training, troubleshoot data integrations and technical issues, track success metrics, support sales efforts in off-season, and share customer insights cross-functionally to improve product and renewals.

Assist in recruiting, manage databases, support finance functions, conduct research, and optimize internal processes using AI tools.

Lead and grow key client relationships while managing social-first campaigns from brief through delivery, ensuring quality and profitability.

Assist with public relations tasks such as research, client meetings, writing press releases, and supporting social media. Engage in real client projects and gain PR experience under mentorship.

Lead full-cycle deployments and onboarding for a healthcare AI platform, define rollout strategies, train customer teams, troubleshoot technical issues, manage multiple customer relationships, and feed customer insights to product and engineering to drive adoption and continuous improvement.