Top Agency Customer Success & Experience Jobs in New York City, NY

The Director, Experience oversees agency projects, ensuring timely and quality delivery. This role involves managing a team, strategic client relations, budget reconciliation, and business development.

Manage the sales process, build relationships with clients, support the sales team, and maintain sales records. Strong technical knowledge is essential to succeed.

The Account Manager will manage TikTok Shop accounts, focusing on client operations, account health, execution of plans, and cross-team coordination, with opportunities for strategic growth and mentorship.

The Client Solutions Director manages a team of digital media experts, ensuring successful client relationships, developing media plans, and driving campaign execution and analysis.

The Case Manager will assess client needs, build relationships, provide support, and facilitate access to resources for program participants in the Queens Supervised Release Program.

Provide remote administrative and data-entry support: maintain and update spreadsheets and records, enter and verify data, organize files, assist with inbox follow-ups, and prepare information for internal reporting to keep operational information accurate and up to date.

The Account Manager will oversee SEO and content projects, analyze digital marketing campaigns, and manage client deliverables while driving growth initiatives.

The role involves managing client relationships, supporting onboarding, analyzing performance data, and improving client success through strategic initiatives and collaboration with cross-functional teams.

Own day-to-day management of a key client account. Serve as primary contact, keep projects and timelines on track, monitor campaign performance, identify trends, escalate issues, maintain account documentation, and learn performance marketing and affiliate channels.

Serve as the strategic lead for client engagements, driving onboarding, media planning, success metrics, and executive-facing recommendations. Partner with Campaign Managers and Account Executives to align strategy, ensure measurement and attribution, identify expansion opportunities, and build scalable onboarding and planning processes to improve client outcomes and retention.