Top Program Manager Jobs in NYC, NY

Leads complex, cross-functional strategic programs spanning Customer Experience, Product, Engineering, Data, Design, and Operations. Owns program plans, roadmaps, launch readiness, change management, reporting, and executive stakeholder alignment. Develops AI-enabled operational readiness strategies, translates technical concepts for broad audiences, improves operating models and tooling, and uses data-driven insights to enhance customer experience and organizational efficiency.

Coordinate capital stress testing programs, regulatory submissions, governance meetings, controls, examinations, and remediation activities. Partner with Finance and Risk stakeholders to manage milestones, resolve issues, maintain documentation, track findings, and support timely, well-controlled delivery. The role also involves preparing governance materials, documenting decisions, updating procedures and training materials, and supporting responses to regulatory, audit, and stakeholder inquiries.

Leads firmwide strategic and transformational programs focused on data management, governance, risk, and AI readiness. Responsibilities include gathering requirements, coordinating Product and Technology teams, defining roadmaps, developing business cases, overseeing program governance, managing risks, establishing PMO capabilities, standardizing project processes, reporting to executives, and coaching team members.

Owns the strategy, roadmap, lifecycle, delivery, governance, and operational performance of MetLife’s Risk and GRC technology portfolio. Partners with Risk, Compliance, Audit, Security, architecture, executives, vendors, and distributed teams to deliver transformation initiatives, manage resources and budgets, improve controls, support regulatory readiness, and enhance decision-making through analytics, automation, and AI.

Own infrastructure capacity planning for hardware New Product Introduction programs. Track power, cooling, network, and space roadmaps; determine hardware ordering cutovers; communicate scope and BOM requirements; and drive cross-functional readiness across Capacity, Supply Chain, Construction, Design, and Engineering. Translate new GPU, CPU, liquid-cooling, and rack hardware requirements into scalable data center designs, manage milestones and risks, support lifecycle transitions, and ensure infrastructure is ready for deployment.

Lead large-scale SAP implementation programs from planning through completion. Define objectives, manage budgets, resources, timelines, risks, and stakeholder communication while coordinating business and technical teams. Oversee agile delivery, project tracking, status reporting, and benefits realization. Coach team members, resolve issues, improve processes, and identify opportunities supporting client and firm success.

Lead large-scale SAP implementation programs by defining objectives, developing plans, allocating resources, monitoring progress, mitigating risks, and coordinating multiple projects and stakeholders. The role involves Agile project management, stakeholder communications, program reviews, status reporting, business application implementation, client support, training, and continuous process improvement within finance technology and SAP Core ERP consulting.

Owns execution and outcomes for the Chief Customer Officer’s strategic portfolio, including go-to-market transformation, retention and renewal programs, product feedback loops, and executive account engagement. Converts executive direction into structured workstreams, coordinates senior cross-functional stakeholders, monitors program health and business metrics, escalates risks, drives accountability, and recommends scope or prioritization changes. The role also establishes operating standards for a growing programs function in a globally distributed environment.

Leads complex, cross-functional Customer Success programs from strategy through execution and operational adoption. Establishes governance, charters, metrics, milestones, accountability, and risk management across Professional Services, Technical Success, and Support. Uses data-driven analysis to assess program health, guide course corrections, and provide executive-ready reporting. The role also supports AI-driven solutions and enterprise software implementation in a remote Customer Success PMO environment.

Leads operational excellence and continuous improvement initiatives across Client Operations. Responsibilities include optimizing processes, reducing waste, standardizing operations, using data to guide decisions, managing cross-functional projects, mentoring teams, delivering training, and integrating customer and frontline feedback. The role requires Lean Six Sigma expertise, strong analytical skills using SQL, Looker, and Excel, stakeholder influence, and a record of measurable operational improvements.

Leads operational integration of Talon.One and Orb into Adyen’s global framework. Designs joint customer journeys, operating models, systems, and standardized processes; drives global program adoption; resolves complex cross-entity bottlenecks; establishes KPI frameworks; and partners with Technology, Commercial, Finance, and Compliance to deliver scalable customer experiences.

Leads a complex business intelligence and analytics portfolio by managing intake, prioritization, governance, operating models, delivery milestones, OKRs, risks, dependencies, resources, and executive communications. Coordinates business, analytics, technology, and governance stakeholders to deliver scalable, compliant, production-ready initiatives and measurable outcomes.

Own and scale Outset’s participant recruitment system across partners, internal processes, and product experiences. Manage vendor performance, negotiations, feasibility, quality, fraud prevention, and recruitment workflows. Build benchmarks, playbooks, training, customer-facing content, and internal tooling while partnering with Product and Engineering to improve recruitment capabilities. The role requires independent program leadership, cross-functional coordination, and deep expertise in digital qualitative research recruitment.

Leads AI-driven revenue enablement programs for sales teams, using call, CRM, pipeline, and performance data to identify execution gaps and build workflows that improve rep productivity and behavior. Owns product launch enablement, everboarding, skills development, manager coaching, certifications, and process adoption. Measures impact through adoption, win rate, ACV, pipeline conversion, ramp time, and productivity metrics while partnering with Sales, Product Marketing, RevOps, and senior executives.

Leads large-scale technical programs and platform initiatives focused on resiliency, reliability, scalability, and operational efficiency. Establishes TPM strategies, operating models, maturity frameworks, and tooling; drives roadmaps, architectural alignment, investment planning, and cross-team delivery. Acts as an executive escalation point, manages risks and tradeoffs, defines measurable outcomes, and builds TPM capability across engineering organizations.

Leads enterprise technical programs and cross-platform investment planning, aligning roadmaps, architecture, dependencies, risks, and measurable platform outcomes. Establishes TPM operating models, maturity frameworks, tooling, and delivery accountability across engineering teams. Serves as an executive escalation point, influences tradeoffs involving speed, cost, and resiliency, and develops TPM capabilities across the organization. Requires extensive experience managing complex technical programs, distributed systems, cloud platforms, Agile delivery, and highly regulated environments.

Owns complex global technical solutions enablement programs supporting Sales Engineering. Responsibilities include developing multi-quarter roadmaps, managing cross-functional stakeholders, measuring adoption and performance through Salesforce and LMS data, creating executive communications, assessing regional needs, designing training and workflow-change resources, mentoring junior program managers, and implementing AI-powered process improvements. The role requires independent leadership, change management expertise, and collaboration across Product, Strategy and Operations, Technical Solutions, and People teams.

Lead complex strategic partnership initiatives from agreement through launch and stabilization. Translate commercial opportunities into execution plans, coordinate cross-functional teams, manage dependencies and risks, drive decisions without formal authority, establish operating rhythms, and provide executive updates. Use AI and automation to improve project visibility and communication, while developing repeatable processes for future partnership launches.

Own packaging initiatives from concept through implementation, coordinating cross-functional teams across operations, product, quality, sourcing, supply planning, brand, marketing, and external vendors. Develop data-driven business cases, manage testing and validation, oversee artwork change control, maintain packaging governance and documentation, and drive scalable solutions that improve patient experience and operational efficiency. The role requires structured decision-making, stakeholder alignment, supplier coordination, and execution across multiple complex initiatives.

Design, launch, and operate a scalable partner program: build tiering, governance, onboarding, portal operations, performance tracking, deal registration, and co-sell workflows while aligning Partnerships with Revenue, Product, Marketing, and Success.

Runs scalable customer programs connecting product development and go-to-market teams. Responsibilities include recruiting and engaging customers for pre-PMF testing, coordinating cross-functional stakeholders, establishing operating infrastructure and readiness criteria, managing Customer Advisory Board activities, integrating customer testing into launch processes, and synthesizing feedback into product and GTM decisions.

Leads global deployment of retail technologies, including POS, RFID, traffic analytics, mobile platforms, and AI-enabled store solutions. Manages pilots, vendor relationships, cross-functional Agile programs, security reviews, compliance, identity and endpoint management, and regional rollouts. Evaluates emerging technologies, mitigates operational and privacy risks, and scales successful solutions while communicating progress and strategic impact to executives and global stakeholders.

Lead technical programs delivering GPU and CPU compute fleets from infrastructure handover through provisioning, validation, operational acceptance, and steady-state operations. Translate customer and business requirements into delivery plans, manage dependencies and blockers, assess capacity gaps, drive prioritization, establish readiness criteria, and coordinate cross-functional engineering and operations teams. Define delivery metrics, improve forecasting, and identify tooling, automation, and process improvements to increase provisioning throughput and operational readiness.

Own and improve bug reporting, escalation, tracking, and resolution workflows for product quality. Partner with Product and Engineering to measure and optimize CX bug management, incident response, and KPIs. Build documentation, training, QA processes, and data-driven recommendations to scale support experiences.

Manages global, cross-functional initiatives across real estate, security, and facilities. Translates strategic priorities into project plans, coordinates stakeholders, tracks milestones, budgets, dependencies, risks, and operational readiness, and resolves execution barriers. Prepares leadership updates, maintains governance and reporting tools, facilitates meetings, monitors KPIs, and develops repeatable processes to improve project delivery and accountability.