Top Cloud Customer Success & Experience Jobs in New York City, NY

Seeking a Senior Administrative Assistant to support three VP-level HR leaders, manage complex calendars, handle travel logistics, and maintain confidentiality while improving operational efficiencies.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.

Own post-sales commercial and relationship management for assigned W&B accounts: drive renewals, identify and close upsell/cross-sell, build account plans, ensure adoption, maintain forecasting and CRM hygiene, and partner with Field Engineering to deliver value.

The Senior Solutions Engineer partners with sales teams to identify customer needs, provide product demonstrations, and support enterprise deals, focusing on customer success and relationship building.

The Head of Customer Support Technology leads the AI-first transformation of customer support, developing strategies for proactive service, automation, and data insights to enhance customer experience and agent productivity.

The Senior Associate, Enablement Systems supports enablement operations by automating workflows, improving systems efficiency, and partnering with various teams to enhance sales and technical enablement at Datadog.

The Strategic Customer Success Manager builds executive relationships, guides customers on best practices, and drives product adoption while managing risks and delivering business value.

The Sr. Business Analyst will execute HR strategies focusing on Recruiting and Onboarding solutions, collaborating with teams and configuring applications like SuccessFactors.

Support internal and change communications for several Group Insurance businesses. Develop narratives, leadership communications, and manage stakeholder engagement.

The role involves supporting sales as a technical expert, conducting workshops, addressing customer inquiries, providing product feedback, and working collaboratively with teams to enhance service efficiency.

Partner with Lead Account Managers to drive customers' digital transformation using BlackLine. Verify platform setup, train admins and end users, assess and redesign processes, architect solutions, deliver thought leadership, increase adoption and expansion, prevent churn, and document reusable process optimizations.